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تمت كتابة التعليق في 7 أكتوبر 2019 عبر الأجهزة المحمولة

كان المكان رائع وجميل واشكر الأخ ( ديفـيد ) انه قام بعمل الغرفة هكذا عندما أخبرته اننا اتينا لـ ذكرى الزواج ، ولكن يوجد بعض الحشرات في الخارج ، وكذالك اعجبتني المرجيحة التي كانت أمام البحر لمن يريد الاسترخاء

تاريخ الإقامة: أكتوبر 2019
نوع الرحلة: سافرت كأزواج
أشكر Tofe155
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استجاب PaulvanFrankAngsanaM, General Manager في ‪Angsana Balaclava Mauritius‬, لهذا التعليقتم الرد بتاريخ 8 أكتوبر 2019
ترجمة Google

Dear Tofe155,

On an opening note, I wish to thank you for having chosen “Angsana Balaclava Mauritius”, in respect of your recent stay in Mauritius on the auspicious occasion of your Wedding Anniversary and equally, for having taken both the time & the trouble of conveying to us your positive feedback.

We are particularly delighted to learn that you found our Resort as being “great and beautiful” and I do hope, that your stay with us proved to be a most memorable and enjoyable one.

With regards to your comments made pertaining to the presence of “some bugs”, it would only be opportune to mention, that, Mauritius being a sub-tropical island, with many open areas and the Resort being surrounded by lush gardens, it is, therefore virtually, impossible to totally guarantee the absence of any insects in these natural surroundings. However, I would like to point-out, that we are contracted with an external expert Pest Control Company that takes all the necessary steps, to minimize the presence of insects, for the benefit of our discerning guests. Nevertheless, please kindly accept my sincere apologies for any inconvenience caused.

Thank you again for your constructive feedback and we sincerely hope that we will have both the pleasure and privilege of welcoming you again amidst us at our Resort in the near future.

Remaining always at your service!

With best regards,

Paul van Frank

General Manager

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تمت كتابة التعليق في 25 سبتمبر 2019 عبر الأجهزة المحمولة

Angsana Balacava did not visit the resort because my mother had a stroke a few hours before the trip but here I put my positive assessment of their humanitarian support to me, my reservation was non-refundable and I communicated with them two days prior to my booking and told them the problem was canceled and 50% of the value of the booking is nice and humane sympathy from them. To you, I wish I had a full booking as Marjorie Villa did.

أنغسانا بالاكافا لم أزر المنتجع بسبب حدوث جلطة بالرأس لأمي قبل الرحلة بساعات لكنني هنا أضع تقييمي الإيجابي لمساندتهم الإنسانية لي ، حجزي كان غير مسترد وتواصلت معهم قبل حجزي بيومين وأخبرتهم بالمشكلة وتم الغاء حجزي واسترداد ٥٠٪؜ من قيمة الحجز هذا شيء لطيف وتعاطف انساني منهم شكرًا لكم ، تمنيت أنني أحظى بحجزي كاملاً كما فعل منتجع مارجوري فيلا تم استرداد المبلغ بالكامل لكن لابأس أتمنى النظر في الأمر مستقبلًا والوقوف بجانب عملاءكم الذين تحدث لهم ظروف عصيبة قاهرة وشكرًا

تاريخ الإقامة: سبتمبر 2019
أشكر maryammtr
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تمت كتابة التعليق في 13 أغسطس 2019

الفندق عالي الجوده لكن مستى النظافه في متدني جداً بحيث عند ما يتم تنظيف الغرفه لا يراعون النظافه كاملاً شكراً لكم علو الاستضافه و يعطيكم العافيه على حسن الضيافه و شكراً لكم نتمنى ان نزوركم مراه اخرا في مور يو شوس

تاريخ الإقامة: أغسطس 2019
نوع الرحلة: سافرت مع العائلة
أشكر 0552274733
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تمت كتابة التعليق في 12 أغسطس 2019 عبر الأجهزة المحمولة

كانت زيارتنا الاولى لموريشيوس بمناسبة زواجي وقررت اقامة شهر العسل انا وزوجتي في angsana blaclava
كانت اقامة رائعة و ضيافة رائعه و اقامة استثنائية
كان غرفة مع مسبح خاص ومدخل الى الشاطئ و منظر غروب الشمس خورافي من هناك

تاريخ الإقامة: سبتمبر 2018
نوع الرحلة: سافرت كأزواج
أشكر stmaltamimi
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استجاب PaulvanFrankAngsanaM, General Manager في ‪Angsana Balaclava Mauritius‬, لهذا التعليقتم الرد بتاريخ 14 أغسطس 2019
ترجمة Google

Dear stmaltamimi,

First and foremost, may I take this opportunity to thank you for having chosen “Angsana Balaclava Mauritius”, on the auspicious occasion of your Honeymoon and also, for your first time in Mauritius, which is much appreciated.

Having said this, I am most thankful to you for your most positive feedback in respect of the “great hospitality” of our team which, indeed, accurately reflects the legendary warm & welcoming hospitality of the Mauritian people. Furthermore, we are delighted to learn that you found your Suite with the private pool to be to your satisfaction.

Once again, many thanks for your valued feedback and I sincerely hope that we will have both the pleasure & privilege of welcoming you again, amidst us at "Angsana Balaclava Mauritius", in the future.

Remaining always at your service!

With best regards,

Paul van Frank

General Manager

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تمت كتابة التعليق في 12 أغسطس 2019

Very bad spa management
No hot water in jacozzi
Broken curtain in the villa
ما انصح حد يحجز عندهم السعر غالي على الفاضي الصراحو . الاسبا مالهم خايس وما عنهم موظفين وكله فوول وعاطينا غرفة كل شي خربان فسها وما صلحوا . الستارة مكسورة والجاكوزني ماشي ماي حار فيه. والبحر مال الفندق مب لين هناك

تاريخ الإقامة: أغسطس 2019
  • نوع الرحلة: سافرت كأزواج
    • القيمة
    • الموقع
    • جودة أماكن النوم
    • الغرف
    • النظافة
    • الخدمة
التعليقات التي تم تجميعها بالتعاون مع هذا الفندق.
1  أشكر Saeed G
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استجاب PaulvanFrankAngsanaM, General Manager في ‪Angsana Balaclava Mauritius‬, لهذا التعليقتم الرد بتاريخ 13 أغسطس 2019
ترجمة Google

Dear Saeed G,

On an opening note, allow me to express to you my gratitude for having taken the time & the trouble of sharing with us, your valued feedback following your recent stay at “Angsana Balaclava Mauritius”, during which time, you stayed with us from August 4-10, 2019, in one of our “Beachfront Pool Suites” (No. 103). Having, in the meantime, carefully reviewed all of the points, that you have raised and having investigated them, I would like to respond hereto, as follows.

Having taken careful note of your overall discontent in respect of your recent experience, whilst staying at our Resort, allow me to convey to you with total sincerity, my utmost apologies, as, clearly, you did not find your stay with us to be to your expectations, for which I am terribly sorry.

With regards to your statement, wherein you alleged, that our Resort has a “very bad Spa management”, not only do I fail to agree herewith, but, in all honesty, I feel your comment to be unfair. What actually transpired being, further to my investigation, that you had booked a “Couple Treatment” for Friday, August 9, 2019, for your spouse and your goodself and on this occasion, you, specifically, requested to have 2 female Spa Therapists to carry-out the said treatment. As a result thereof, as the said booking was made prior to Friday, August 9, 2019, our Spa management had in fact, as per your specific request, scheduled for 2 female Therapists, being Yolene & Ombika, to conduct the said Spa treatment for your spouse and your goodself simultaneously. Most unfortunately, on the day itself, being Friday, August 9, 2019, Ombika, the 2nd female Spa Therapist, was taken ill and as a result thereof, as we did not have any other additional female Spa Therapist free, in the circumstance, we offered you to have a male Therapist carry-out your Spa treatment, which, would have, naturally, taken place in a separate Spa treatment room, than that of your spouse. At that point in time, you clearly indicated to our Spa Receptionist, that you would then rather cancel the Spa treatment. Taking into consideration, that you were leaving the next day being August 10, 2019, in the early morning, we were, regrettably therefore, not able to reschedule the said “Couple Spa Treatment”.

As to your complaint referring to the water in the Jacuzzi in your Suite (No. 103) being cold, allow me to please elaborate thereupon, for the purpose of total clarity. The water in the private pool of your Suite is temperature controlled at 30 degrees Celsius. As to the Jacuzzi, which is separate to the said private pool, so as to avoid any possible misunderstanding, these Jacuzzis are equipped with a designated “push button” conveniently located by the side of the Jacuzzi, which simply needs to be pushed-in and after having done so, within a period of maximum 30 minutes, the said temperature of the Jacuzzi will then match the temperature of the pool itself. Having said this, I am truly sorry, if, possibly, you were not made aware of the need to make use of this “push button”, in order to obtain the desired temperature in your Jacuzzi.

In response to your complaint regarding the curtain being broken in your Suite (No. 103), it would only be fair to mention, that prior to your arrival on August 4, 2019, your Suite was in fact carefully inspected by our Housekeeping Supervisor, Anu, at which point in time, all was in order, as should be the case, including the said curtain rail. In fact, it is only the same evening, that it was reported, that there was a problem with the curtain in your Suite and as soon as we were alerted thereof, our evening Housekeeping Supervisor, Tooree, promptly went to check the curtain in your Suite and found, that the rail itself was fine, but, that the curtain hook had come loose. As a result thereof, Tooree immediately fixed the hook and in fact, the next morning, one of our Engineering team members went to double-check that the said curtain rail & hooks were fixed up to standard, for your convenience. Nevertheless, I do wish to offer you my apologies, for any inconvenience experienced, resulting from the hook having come loose on the evening of August 4, 2019.

In closing, once again, I am very sorry, that you did not find your stay at our Resort to be to your expectations. However, I would like to, nevertheless, thank you for having shared with us your valued feedback, which can only serve us better in providing an excellent service to our guests in the future.

Remaining always at your service!

With best regards,

Paul van Frank

General Manager

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