Dear Trip Advisor member,
Thank you very much for posting your review about your experience at Trident, Bandra Kurla, Mumbai.
I apologize for the wait time you experienced on arrival. Our standard check-in time is 2 p.m. Occasionally, when the hotel is very busy, there may be some delay in allocation of a room. Our team members always try their best to give rooms to guests on arrival even earlier than 2 p.m. and I am sure you will see this for yourself when you return.
I trust you will not let this incident mar your perception of our services and will give us another opportunity to serve you again.
Thank you once again for taking the time to comment on our services. My team and I assure you of our best services and look forward to welcoming you back soon.
Warm regards,
Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai