Dear Mostafaibrahem289,
Thank you very much for sharing this great review of your recent stay at Rehana Hotels. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 
We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile.
Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.
We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Best Regards,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com

Dear Hihinghg,
First of all, let me thank you for taking the time to write your review, your opinion is very important to us and we appreciate it.
We would also like to thank you for constructive criticism addressed to us, as we see it as an opportunity to improve the quality of the service we provide. Please note that all the comments you have listed above have been brought to the attention of the heads of departments concerned and corrective action will be taken.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,
Rehana Hotels and Resorts Management
customercare@rehanaresorts.com

Dear Baheg_Mohsen1!
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We were very saddened to read your disappointment with the dining expériences, at Rehana Hotels we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Rehana Sharm Resort will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future