Dear Mosaab-Althebean,

We want to sincerely thank you for taking the time to share your feedback with us. Your input is highly valuable as it helps us improve our services.

We're truly sorry to hear about the issues you encountered during your visit, especially during the busy Eid period. We understand how frustrating it can be when orders are not handled smoothly, and we apologize for any inconvenience caused.

Rest assured that we take your comments seriously, and we will be addressing these concerns with our staff to ensure that such lapses do not happen again. Your feedback helps us identify areas for improvement, and for that, we are genuinely appreciative.

We empathize with your disappointment, and we are committed to making the necessary changes to provide a better experience for our valued customers.

Thank you for giving us the opportunity to learn from your feedback.

Sincerely,
Azad Managements

Dear Tarekalkhatib,

Thank you for taking the time to share your feedback with us. We sincerely apologize for your disappointing experience at our restaurant on January 25, 2023.

We genuinely appreciate your honesty, as it helps us identify areas in need of improvement. We understand that the taste of our food fell below your expectations, and we are truly sorry for that. We will take this feedback to our kitchen team to ensure we work on enhancing the quality of our dishes.

Regarding portion sizes, we regret that they left you feeling unsatisfied, especially when dining with your child. We value our customers' input, and we will review our portion sizes to ensure they meet our guests' expectations.

Cleanliness is of utmost importance to us, and we apologize that the seating was not up to our usual standards during your visit. We will address this issue promptly to ensure a clean and comfortable dining environment for our guests.

Your feedback is important to us, and we want to make things right. We hope you would consider giving us another chance to provide you with a more enjoyable dining experience. Please feel free to reach out to us directly, and we would be happy to assist with your future reservation.

Once again, we apologize for falling short of your expectations, and we appreciate your feedback.

Warm regards,
Azad Management

Dear,

Thank you for taking the time to share your glowing 5-star review from August 11, 2022. We greatly appreciate your kind words and your continuous patronage at our café.

It's wonderful to hear that you find our café truly exceptional, with delightful food and a remarkable staff. Captain Ali Abu Jamal is indeed a valued member of our team, and we're fortunate to have him lead our service.

Your encouragement means a lot to us, and we are dedicated to maintaining the high standards that have earned your praise. We look forward to serving you again and continuing to provide you with the best experience possible.

Warm regards,
Azad Managements

Dear,

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you consider us one of the best cafes in the city. We're delighted that you enjoyed the beautiful and family-friendly atmosphere we strive to provide. It's great to know that the designated children's area added to your experience.

We appreciate your kind words about our service and reasonable prices. Abu Jamal (Ali) is a true asset to our team, and we'll make sure he receives your special mention.

We look forward to welcoming you back and hope you continue to have wonderful experiences with us.

Warm regards,
Azad Management