Dear Ghalib,

We are sincerely sorry to hear that your experience at our hotel did not meet your expectations. We aim to provide all our guests with a memorable and enjoyable stay, and it deeply concerns us to learn about the issues you've encountered.

We always strive to offer top-class services and facilities. The quality of our rooms, food, and cleanliness are crucial aspects we aim to excel in and it is disheartening to hear that they did not meet your satisfaction. Furthermore, it is absolutely against our values to have any form of discrimination among our guests. We believe in treating everyone with respect and kindness, regardless of their background.

Your feedback is very valuable to us. It is through such constructive comments that we can work on improving our services. Please be assured that we will look into all of your observations and forward them to the correct departments for their serious consideration where necessary.

Once again, we apologize for any inconvenience caused and we hope that you would consider giving us another opportunity to serve you better in the future.

Regards,
Quality Manager,
Iberostar Selection Kantaoui Bay