Saphir Palace & Spa thanks you for your feedback.
First of all we are glad that in spite of couple of remarks, you had an overall good stay in our resort.
We are sorry to hear that you didn’t appreciate our the quality of our food. We are doing our best to improve our services, which is why every comment is valuable.
Ever since the beginning we opted for a soft animation for those seeking for relaxation and the fact that you expected the contrary is certainly a lack of information from your travel agency.
Finally, we really count on your comprehension that like in all the hotels, it is forbidden to take food out of the restaurant. Anticipating this need of the customers while on holiday, the snack bar is at your disposal so that you can treat yourself between the main meals.
We have well noted your remarks and we will deploy more efforts to improve our service.
We hope you will return in the future in order to ascertain the changes.