Dear Mrs. Hana,

Thank you very much for your nice reply after your stay at our Steigenberger ALDAU Beach Hotel.
We are pleased to hear that we could exceed your expectations and that you liked our hotel.

An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service.
Guest satisfaction is our number one goal and there is nothing better than achieving that!

Furthermore we will pass on your compliments to our staff, which is the best motivation we can offer!

There is nothing that makes us happier than hearing that you will return on your next visit! The Steigenberger ALDAU Beach Hotel team is looking forward to welcoming you again soon and hopes to meet your expectation once again.

Sunny regards,
Sander Ackermans,
General Manager

Dear Mr. Ahmed,

Thank you for taking the time to share your experience on Tripadvisor.

The entire team is pleased that you had such a fantastic holiday with us! We are very pleased that we could meet your expectations and proud of your comments!

We also thank you for the special mention of the individual employees. The colleagues were very happy about your praise.

We wish to see you soon again!

With best regards,
Mehdi Othmani,
General Manager

Dear Valued Guest,

Thank you very much for taking the time to share your feedback with us and other interested readers on Tripadvisor.
An exceptional holiday experience for all of our guests is what we expect from our hotel and all feedback is vital to our constant efforts to improve our service.

The Steigenberger ALDAU Beach Hotel team is looking forward to welcoming you again and hopes to meet your expectation once again.

Please do not hesitate to contact us for any requests. We are happy to assist you!

With best regards,
Mehdi Othmani,
General Manager