Dear valued guest ,
We recognize your time is valuable and appreciate the feedback you have provided on TripAdvisor .
Maintaining relaxing atmosphere within our guest rooms and common areas is always a key priority, especially during these
unprecedented times. On behalf of the entire team at the Sheraton Miramar Resort El Gouna, I sincerely apologize for falling
short of not only meeting your expectations regarding the cleanness ,service and lunch , but ours as well. Rest assured, the
feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
We also recognize these are unusual times and appreciate your feedback , happy to learn that our breakfast , dinner and our beach met your exactions.
Thank you for choosing to stay with us and looking forward another opportunity to serve you .