Dear halmuk547861,
Thank you for choosing to stay at The Address Skyview Hotel and hope you had a safe onwards journey!
I appreciate your generous ratings and is most grateful for your trust in our team but I am saddened to learn that you were not fully satisfied with your experience. We hope to address this immediately so all of our guests will have a wonderful stay with us. We will take this issue under comprehensive review with department heads concerned and rest assured that we will continue to review how we can do better.
I do hope you'll consider staying with us again. Please feel free to contact me directly for your future bookings and would make sure we can take care of your preferences. Thank you once again and see you soon.
With my best personal regards,
Ellen Hong
General Manager