Dear Guest,

Thank you for taking the time to share your feedback about your last stay with us. We value our guests’ comments in that they offer us a constructive glance at our strong points, but even more importantly at areas where we should improve our performance and service.

Please accept our sincerest apologies for all inconveniences which occurred during your stay. The facts you described certainly do not reflect our standards nor our vision of hospitality.

Rest assured that your comments have been shared with all concerned and that corrective measures will be implemented. We look forward to having a chance to prove this to you on a future occasion and to welcome you back to The Pearl very soon!

Sincerely,