Dear FarAway67760924748,

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,
Ahmed Anis
General Manager

Dear Mr. Abdelrahman,

Warm Greetings from Millennium Central Mafraq Hotel!

Thank you for taking time to share your pleasant experience on TripAdvisor.

It is very important for us to know that you value and enjoy your experience at the Millennium Central Mafraq Hotel and we are glad the team exceeded your expectations when it comes to service.

I would personally share your valuable feedback with the team which would motivate to continue enhance guest experience consistently.

We look forward to connecting with you during your next visit to our property.

Best regards,

Ahmed Anis
General Manager

Dear Mr. Saeed Menhaly

Thank you for your review following your recent stay with us and please accept our sincere apologies for the shortcomings you experienced.

I am disappointed to read that several elements of your stay were not up to your expectations.

I passed on the information to my team to further to investigate and corrective action would be taken with the concern department to ensure it would not be repeated in the future.

Thank you and I do hope that you would give us a another opportunity to make it right and we will have the pleasure of welcoming you back again.

Yours Sincerely,

Osama Ibrahim
General Manager