Dear HaniM,

Thank you very much for your kind review. We are very glad to know you had a great time with us here in Reef Resort.

We look forward to the pleasure of welcoming you back soon.

Best regards,

Georges Majdalany
General Manager

Dear iTheebStyle,

At the very outset, please accept my sincere apologies for the inconvenience caused during your stay with us pertaining to your recent experience.

Reef Resort is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on our guests, to tell us how we are doing and how we can better meet your needs.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.

Best regards,

Selim Nseir
Executive Assistant Manager

Dear Oneway11,

Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.

Best Regards,

Georges Majdalany
General Manager