Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dear roseofjubail, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments with our team members. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul

Dear AmerMusa,
First of all we would like to thank you very much for choosing Rixos brand and taking the time to share your Rixos Pera Istanbul experience. We are very happy to have chance to read your comment about your recent stay with us.Providing flawless service is our priority and we striving to achieve through guests’ comments like yours that helps us to monitorize clearly our minues. Regarding every comments we are adding intensive Team Member Training on our program and regarding to rooming-house information; necessary actions have been taken. Regarding the room's door; after you have informed reception about the issue;we have checked the building's floor's and your room's lock system.Due to collect information about entered and exited to the building employees and/or guests.We have re-programmed every lock and contact with our housekeeping department's in charge. As the result; Before 5 minutes of your entering to the room our housekeeping team opened the door, left lock open and went to collect new towels to housekeeping office (2 meters next to your room) and when he saw you were entering to room he called his senior and informed about the door.

We are sorry to made you feel uncomfortable for such an important matter, we assure you necessary actions have been taken and training programme has been updated.

We hope to have a chance to welcome you back to Rixos Pera in the near future.

With best regards,