We once ordered abalone and birdsnest but they were atrocious. Your kitchen have no idea how to cook them. The abalone were served to us, whole with some sauce. The birdsnest was not birdsnest. It was just "sheet yee" served as birdsnest. It was such a shame! We were so disappointed! We stopped going for a couple of years.
I notice this time you have different staff giving better customer service.