Dear Sir, Greetings from sunny Baron Palms – Sharm El Sheikh! We would like to seize this chance and thank you for voicing your opinion on your vacation at Baron Palms and your kind comments in regard to the animation team and food options. On behalf of the entire team, we are sorry that our hotel did not meet your expectations, but we do always value all our guests and our hotel team is going out of their way to guarantee them a most delightful and unforgettable stay. We cannot wait to host you again. Waleed El Sokkary General Manager