I really appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the noise that disturbed your stay. We want our guests to have the best stay possible where everything is in perfect working order. I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.