Thank you for the review. We often see rooms from third party websites be wrong. Most of the time we can fix it and get you the room you need, however on some nights we are sold out and are unable to move you to the room you need. Please know, that just because you request a room from those websites there is no quarantee that they will get it for you. If the room you want is allready unavailable, they will still sell you a room.I see guest needing rooms with 2 beds only getting one and I see guest needing non smoking getting smoking. Also, your un able to request a ground floor room through them if you need one like you did in your case. The only way to get the room you need on the floor you want is to call the hotel directly. We will match the online rate you are seeing on the third party website. We here work to hard to make things right, clean and friendly just to have it messed up by a third party mistake on your reservation. Sorry for the issues.