HK A, We are sorry to hear about Expedia having inaccurate information on their site, we have contacted them on this matter, but unfortunately they are a third party and their own entity that we cannot control. Although our front desk staff may not be busy with any guest at the time that you walked in, I can assure you that they were busy with paperwork and preparing for guests to check in the next day. We have over 300 units that we manage so all of our staff stays busy consistently. I do recall you coming up and speaking to Keith, our front desk manager who was readily available when you came in. You had a lengthy conversation with him about the bathtub issue ( I checked Expedia for the picture issue while you two spoke). He had told you that he had read this review that you posted as soon as you checked in, and he explained the third party and how it works, however, he wasn't informed of the other issues with the unit. Had we been contacted about them as soon as you checked in, we would have given them immediate attention to fix them. The hole in the wall that you provided a picture of is actually a fire sprinkler missing the plate around the base. We have 7 elevators on site for your convenience. We do understand that there may be a bit of a wait, since there are 21 floors, and we are still in peak season until after Labor Day, so a wait is still to be expected and we thank you for your patience. Upon check in, you are given a welcome packet that includes, a map, your room access information, and a preprinted code to the beach access gate. which is located directly below your unit door code. You are encouraged at check in to take a picture of this code with your smart phone, in the instance that this paper is left behind in the unit. Upon check in, luggage carts are also available at the security desk next to the front desk to help unloading your luggage easier for you during your check in process. We have conveniently created a check in lane right outside our front lobby doors so unloading here is acceptable and easier. We do apologize for the inconvenience of no breakfast, as we are a resort, not a hotel. What this means is that you are essentially renting someone's home for a short term stay. The units are fully stocked with furniture and cooking supplies, and toiletries are provided for the first night. After this, guests are responsible for their own toiletries, laundering, and food supply. Please contact us if you have any other questions. 850-563-3000.