Dear Traveler, Thank you for your review of our hotel. Please let me start off for apologizing for the inconveniences that you have experienced thus far. I assure you this is not the norm for the type of service that we take pride in providing to all of our guests, but the exception. We have made the corrections to the deficiencies you experienced while staying at our hotel and are confident that you or any other future guests will never be exposed to the same. I thank you for bringing this to our attention allowing us to make these corrections. Again, my sincerest apologies for these lapses in service. Should I or any member of the team be of any further assistance, please feel free to reach out to me directly. Yours in Hospitality, Deniz B.