Dear Canadian_in_China_88, Thank you for taking the time to share your thoughts about your recent stay at The Park Hyatt Aviara for your conference. Although we are happy to read that you enjoyed the surroundings of the property we are disappointed we didn’t live up to your expectations in all areas, as our goal is to provide our guests with a comfortable stay and memorable experience. We apologize for the experience you had during check out and for the wait time you had at valet. We would like to connect with you directly on this. If you would like the resort to contact you, please email firstname.lastname@example.org with your contact information. We are happy to hear that the you felt the staff was friendly and we do hope we will have another opportunity to welcome you back to the resort.