Dear Mrs. Amal, Greetings from Somerset Al Fateh Bahrain! Thank you for taking your valuable time out to email us your detailed feedback. The team here strives to make each guest experience as close to perfect as humanly possible. We had received your reservation for one night from the travel agent. During checkin you have signed and acknowledge the same on the registration form. On the day of checkout when you approached the guest service agent to reconfirm your departure, by over sight the staff mention to you that you have another reservation. We have taken a special note for ensuring and reestablishing our standards with our Guest Service Manager and let me assure you that the incident has highlighted a human error which is being rectified by renewed training efforts. This was clarified to you by our guest service manager upon checkout however you disputed the payment of second night, knowing that you had a booking only for one night. Without any confirmation of payment from the travel agent or by self we cannot process the checkout and We apologize for any inconvenience this may have caused. We have shared your comments of with the team and as an earnest gesture we have refunded the payment of one-night stay on your credit card. We look forward to welcoming you back to our serviced residence for your next visit. Thank You, Wasi Zaffari Assistant Operations Manager

There is no fee for the visitors. Copy of the passport is taken on check in for registration in the system as well as filling up Ministry Of Interior requirements.

There is no fee for the visitors. Copy of the passport is taken on check in for registration in the system as well as filling up Ministry Of Interior requirements.

The Somerset Al Fateh has parking available. The property does take in single travellers as well as families. Copy of the passport is taken on check in for registration in the system as well as filling up Ministry Of Interior requirements.