لقد لاحظنا أنك تستخدم مستعرضًا غير معتمد. لذا، قد لا يتم عرض موقع ويب Tripadvisor بشكل صحيح.نحن ندعم المستعرضات التالية: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
well if you are going to spend a honeymoon, then it is not the best choice for you but if it is only to have access to the services available in the area than you should consider it as it is near to many superb attractions in jounieh.
طالع المزيد
تاريخ الإقامة: سبتمبر 2014
الموقع
النظافة
الخدمة
نوع الرحلة: سافر مع العائلة
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
this hotel was once a great & luxurious place... rooms were well maintained, clean & service was quite good unfortunately, my last visit was absolutely horrible ... the place is a total mess with poor hygiene, bad maintenance & sloppy management too bad... it really was a great place years ago
طالع المزيد
تاريخ الإقامة: ديسمبر 2014نوع الرحلة: سافر مع العائلة
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
It is the worse hotel ever, its not as u see in the web page or as they said to you in your meeting with the manager. We had a wedding in Chateau Raphael on august 2014, when we came the first time to see the hotel before 5 or 6 months they were like don't worry everything will be ok and we agreed on a specific menu we chose everything we need and we paid a good amount per person. In the wedding day: no enough waiters on site, no enough food on tables and if you ask for any thing food or cup of water or spoon... the answer is we don't have or there's no more and we have been agreed on open food and open drink and they don't have anymore, they don't have nothing so where's our deal? some tables got the food others no. the tables contains 10 person or 12 they offer food for just 4 or 5 persons. its really a mess, its not organized at all, it’s the bad service I’ve ever seen in my life. They cheat on you like they did with us. After the honeymoon when we got back, we go straight to the hotel to talk with them about this disaster, I need an explanation they ruined my wedding, we had an agreement so when I asked the manager there it’s a women she said ( no way I was there all the night…) and later when we face it with the bad service and the details of what happened with invitees she start to blame her staff… And in the room no working lights, dust everywhere, and full of cockroaches its disgusting. the resolution: chateau Raphael is not as it appears on the internet, and the service is really really bad and unacceptable I don't recommended it to anyone at all, don't ever try it, bad place and bad management.…
طالع المزيد
تاريخ الإقامة: أغسطس 2014
النظافة
الخدمة
جودة أماكن النوم
نوع الرحلة: سافر مع العائلة
نصيحة بشأن الغرفة:choose another hotel
اطلع على المزيد من النصائح بشأن الغرف
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.