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هوتل رومانتيكا
Hotel Romantica

المسافر (71)
الغرفة والجناح (37)
تناول الطعام (7)
شهادة التميز
نبذة
الموقع
النظافة
الخدمة
القيمة
شهادة التميز
خدمات المنشأة
شامل الإفطار
بار/صالة لاونج
إنترنت فائق السرعة مجاني (WiFi)
خدمة النقل بالحافلة
خدمة واي فاي عامة
فندق لغير المدخنين
ميزات الغرفة
أجنحة
غرف عائلية
غرف لغير المدخنين
معلومات مهمة
نمط الفندق
فنادق غير عادية
موقع مركزي
فئة الفندق
التعليقات والمزيد
168تعليق
112صورة فوتوغرافية
2س+ج
0نصائح حول الغرف
تقييم المسافر
  • 137
  • 27
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  • 2
  • 1
الموسم
تصنيف المسافر
اللغة
  • المزيد من اللغات
  • تصفية
  • العربية
تمت ترجمة هذه التعليقات آليًا من اللغة الإنجليزية. هل تريد عرض الترجمات الآلية؟
هل تؤمن بالكارما؟ يرجى النظر في السلوك القاسي الشديد لمالك Hotel Romantica والعثور على خيار أفضل في Zermatt. نعم ، هناك العديد من الخيارات الأفضل! حجزنا إقامة أسبوع عيد الميلاد لعائلتي الصغيرة في Hotel Romantic في 4 نوفمبر ، 2018. لقد دفعنا وتلقينا رسالة تأكيد فورية من فندق
طالع المزيد
رد من Mich_le_CZermatt، Owner في هوتل رومانتيكا
تم الرد منذ أسبوع واحد
We have read your review on Tripadvisor and were shocked to read what has been posted, and also accepted by Tripadvisor. So we looked up what you have been posting of reviews there in the past, which was interesting reading in itself, and let us immediately therefore quote what was in the reply from another hotel owner as we cannot put it better ourselves: “Looking at our record with Tripadvisor we have never been behaving as described by you, bringing us to the assumption that you are a person that has nothing better to do than send evil messages to other people. “ Furthermore we think that your review should never have been posted on Tripadvisor as it is full of vicious lies and accusations, and you never even stayed in our hotel. Here is our version of what actually happened: We had received a booking from you in November for 5 nights at Christmas. Our booking and payment terms for the winter season is 30 days payable in advance. On the due date we tried to charge the credit card the booking was made with, and the transaction was declined. Your payment could not be fulfilled! We therefore wrote to you immediately that we had tried to charge your credit card and that unless you authorised payment for your booking, your reservation would be cancelled within the next 24 hours. We heard nothing from you and we therefore cancelled your booking the following day after 24 hours as you had not been able to pay for your reservation. Then you appeared at the hotel to check-in and we tried to explain to you that your reservation had been cancelled and that you had been notified about this in writing. Then you and your wife exploded in the reception and showed a very aggressive behaviour. We tried to understand as you had been travelling long haul, but we could not even carry out a normal conversation with you and were constantly interrupted by you and your wife shouting” we have paid”, “here is my credit card”, “ we never received an email from you” etc…. As stated, we were not able to charge your credit card, and we sent an email to you to warn you that your reservation would be cancelled. We did not receive an answer back or any error message that it was sent in a wrong direction, and we assumed therefore that you had made another reservation and just ignored it. If you did not receive our email, it is very regrettable, but it cannot justify the way you reacted and behaved in our reception, which was also to the disturbance of our other guests that checked in the same evening. IN FACT, WE HAVE NEVER SEEN ANYTHING LIKE THIS, EVER! Your language and tone in your review reflects your behaviour in our reception. We are not sure we even should bother to argue against you, because we think your review speaks for itself, but, we did not throw you out of our hotel, we are not cruel people, and we do not have a mangy dog. That is not who we are, and we trust people are able to make their own judgment from the reviews of our other guests who made a review on Tripadvisor. Guest who actually stayed with us and know who we are! In any event we wish YOU HAPPINESS IN YOUR LIFE! Michèle and Thor
طالع المزيد
هذا مكان فريد من نوعه! مثالية للاسترخاء وتهدئة عقلك. أيضا مثالية لقضاء عطلة نهاية الأسبوع خارج المدينة. حديقة جميلة وموظفين ساحرين. يمكن للمالك المحلي أن تقول كل شيء عن hikingroutes أو كيفية العثور على البقع الجميلة. مثالية لأول مرة تجربة زيرمات.
طالع المزيد
أقمت في أول أكواخ صغيرة. Super ظريفة ومريحة! ستحتاج إلى البط قليلاً حتى لو كنت متوسط ارتفاع منذ 200 سنة كانت معقولة نوعا ما. لا يوجد على Matterhorn، لا يوجد مناظر بشكل عام كما لو كنت فى مستوى الشارع - لديك الطابع بدلاً من ذلك. إفطار جيد، موقع جيد (عدت للتو من الشارع الرئيسي عن
طالع المزيد
رد من Mich_le_CZermatt، Owner في هوتل رومانتيكا
تم الرد بتاريخ 18 سبتمبر 2018
Thank you for your nice review, and good to hear that you enjoyed staying with us. However, we think it is necessary to comment on a couple of things that is not so correct and precise. Firstly, the Cottages that we rent out were never inhabitated by people. They were used for storing food. Secondly, the Cottages are not on street level, but at Garden level and they do actually have mountain view, although limited compared to the splendid mountain view from the rooms in the hotel building. To illustrate this we are enclosing a photo taken from the window in the Cottage where you stayed. Thirdly we do not advertise Matterhorn view, but we have splendid mountain view from most of our rooms in the hotel building. At last we think also it is correct mentioning that the guests that choose to stay in the Cottages do not so because of the view. It is more about having a unique experience by staying in a small cozy wooden Cottage. At least that is our impression by the many returning guests we have that return to us from all over the world to stay in these Cottages that they fall in total love with. Again, we thank you for staying with us, and send you best wishes. Michèle and Thor
طالع المزيد
حسناً، لقد كان على بعد بضع سنوات منذ أقمنا هنا. الحصول على مشاركة. رجل فقط عن في هذا المكان يجعلني أريد العودة. لقد أحببنا المكان. كل شئ كان مثالياً. فريق العمل كان مذهلا، إفطار رائع، الغرفة كانت نظيفة و كل ما احتجناه لمدة 6 ليالي في زيرمات. موقع رائع مع سهولة الوصول إلى أى مكان
طالع المزيد
يقع فندق Romantika في مكان مريح خلف الشارع الرئيسي مباشرةً وعلى بعد بضع دقائق من محطة القطار. من الصعب رؤيتها: ابحث عن علامة - إنها بالقرب من مطعم البيتزا في Grampi. حديقة جميلة والممتلكات. كان لدينا غرفة 318 مع 2 شرفات. كانت الغرفة نظيفة ومريحة للغاية. أصحاب مفيدة للغاية
طالع المزيد
السابق
فئات الألبومات
كل الصورالمسافرالغرفة والجناحتناول الطعامالمناطق العائلية وأماكن اللعب
View from the small double room at level 3
Inside the room
Inside the room
View from the balcony
Renovated Bathroom
السابقالتالي
1234568
There are 2 main cable cars/train up the mountains. To get to the Matterhorn it's like a 15 min walk but there is a bus you can take. The other is Gornergrat which is right across from the train station and is like a 5 min walk. For us that was our favorite and it seemed super close. Each guest gets a ski locker for your skis and you take your boots in and leave them outside your room. They can pick you up from the train station but we walked. Everything is super close
صوت
I agree that the views of the Matterhorn are not ideal from this hotel, however, it is a great place to stay as long as you like a boutique hotel. The very best views of the Matterhorn and surrounding area are up the mountain via the Gornergrat train or hiking up if you are fit and adventurous. Enjoy Zermatt!!
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السابقالتالي
11
نطاق الأسعار
‪US$ ‎206‬ - ‪US$ ‎423‬ (بناءً على متوسط أسعار الغرفة القياسية)
معروف أيضًا باسم
romantica hotel zermatt
الموقع
سويسراجبال الألب السويسريةفاليهزيرمات
عدد الغرف
15
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