Dear 17smorris Thank you for completing the survey regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we'll be using the feedback you gave us to implement improvements to ensure we could offer a better experience for guests in the future. The room in the corner has the same securty that the rest of the rooms. We upgraded your reservation to a Junior Suite, where the tv works and the sofa is new. We apologize if you didn't like it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide you any assistance, please don't hesitate to contact us directly by phone or e-mail. Sincerely, Isabel Muñoz Assistant Manager
