We have had one of the worst experience in this hotel. I would summarized it in to some points:
1. Key from our room was given by the receptionist to another guest. After having a long and really difficult day I took a nap and was woken by this guest. Staff didn't bothered to communicate this their mistake with us at all. Instead the waited for me to ring the reception asking for an explanation! Finally they at least apologized.
2. In a meantime a lighting in the room and bathroom stopped working! After the previous incident I was expecting them to handle this better but instead of ringing the room phone and asking if it's fine to send a maintainance. Literally few minutes after I was woken up, I ended up having at least 2 maintenance staff knocking to our room. I had to leave the room and waited until they fix the problem. After returning to the room the lighting still wasn't working properly.
3. I requested our room to be cleaned before lunch time but after returning... المزيد