Dear Sir/Madam, Greetings from the Best Western Premier,Port Au Prince,Haiti. Thank you for your feedback.We at the Best Western Premier make it a prerogative to serve and assist our guests at the hotel in a professional and hospitable manner.We strive to ascertain the needs of our guests,so that they are satiated with the service offered.It has been a pleasure serving you and we would hope to see, you more often. We would like to thank you for your visit and your presence at the hotel. If there is any way I can be of any assistance to you, during your next visit,please feel free to let us know. Thank you. Regards, General Manager, Best Western Premier, Port Au Prince, Haiti.