‪Aquarias Spa‬

‪Aquarias Spa‬

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المنطقة
العنوان
‪‪Whatley Manor‬‬, ‪‪Easton Grey‬‬, ‪‪Malmesbury‬‬ SN16 0RB إنجلترا
تواصَل مباشرة

4.5
4.5 من 5 دوائر46 تعليق
ممتاز
‪29‬
جيد جدًا
‪7‬
متوسط
‪8‬
سيئ
‪0‬
سيئ جدًا
‪2‬

‪Nicola028‬
Plymouth, United Kingdom3 مساهمات
5.0 من 5 دوائر
الأصدقاء • ‪نوفمبر 2024‬
‪Lovely spa experience- clean and spacious facilities, excellent food. The pool was really nice with indoor and outdoor access, a range of saunas and steam rooms were available. I had 2 treatments from the lovely Emily who was skilled, attentive and friendly. Altogether a brilliant experience.‬
كُتب بتاريخ 16 نوفمبر 2024
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‪nozzzzz2015‬
وورسيستر, UK259 مساهمة
4.0 من 5 دوائر
‪We went yesterday for a heart to heart spa day. All booked over 6 months in advance as an anniversary present for my partner. Looking forward to it until we got a call on Saturday at 5pm to say due to staff illness we couldn't have the 2 hour treatments each the next day, we can only have 1 hour each as they can't get cover for the following day.

We were offered either a return trip for the remaining treatments which we declined due to the 2 1/2 hour round trip and accepted a refund for those missing treatments. After having this booked for so long I was left feeling disappointed that this had happened so close to the visit. I was also told we'll make sure you have a special day, surely you should offer that anyway??

So, we arrived Sunday morning and the spa receptionist was very good, got us our smoothie, showed us to the changing rooms then a tour of the facilities and left us to it.

Initial impression is the spa is really nice. The pool is an inside / outside pool and there are various sauna / steam rooms etc (didn't use those). Plenty of loungers during the day.

Lunch was nice although portions quite small.

We went for our private hot tub session and waiting in the area with the heated tiled beds. To us this is an odd area to wait for your treatments / hot tub experience. The beds really are not comfortable and you can't lie on them for long, comfy chairs would be much better and its an area nobody seems to use. Hot tub experience was nice with a glass of bubbly and a brownie each. Although the room does get very hot due to the small space the hot tub is in. I think it would be far better if they could find a way of screening off the hot tub and have it under cover outside perhaps? We did enjoy it though.

Due to the shortage of therapists we had to have separate treatments. They were both nice massages I think by Olivia.

So overall a really nice spa day and its a great location and nice to not be in a spa where its standing room only.

The only negatives I could give is after cancelling part of our day at short notice, yes we got an apology but nothing else, they didn't go above and beyond to do anything special to try and make it up to us. When we left we were told the refund had been done for the treatments we didn't get, but they were charging us for the £8 of drinks we had. Yes its only £8 but I have been in sales / customer service a long time so why not at least go look, we are sorry about the issues so the least we can do is not charge you for the drinks. Just a little gesture like that to make us go away with a 10/10 feeling for the day. In the end we would say we felt 8/10. I just think they missed a trick by not coming up with something extra as a way to apologise.

We do recommend the spa though and we will be back for another spa day or spa break in the future.‬
كُتب بتاريخ 24 يوليو 2023
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Good evening and thank you for your review of the Aquarias Spa. We welcome all feedback and will take your comments into account. With warmest regards, The Whatley Manor Team.
كُتب بتاريخ 12 مارس 2024
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‪angela w‬
بريستول, UK17 مساهمة
5.0 من 5 دوائر
‪Used the spa for a wonderful spa day package on a Monday in June with my sister. Such a good day to go as it was so peaceful. The grounds are beautiful. The spa facilities were amazing. And as for the treatments - out of this world. We’ve done a fair few spas over the years and I’ve never been to a spa with such happy, cannot do enough for you staff members. They go above and beyond for customer service. We had a salt scrub shower, foot soak, massage, facial and we left on cloud nine super relaxed.
The food was super delicious as was the Prosecco. We had a lovely lunch included in the spa package and surprised at the range of food offered as part of the package.
I would recommend Whatley manor to anyone wanting a spa day. Thank you to everyone at Whatley manor - we shall aim to return again one day it was so amazing.‬
نصيحة:‪Choose a weekday spa break for a quieter time. The full day spa package is a fantastic all rounder from a spa day perspective‬
كُتب بتاريخ 23 يونيو 2023
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Sister time is so important and I am delighted to read you enjoyed everything about your Spa day at Whatley's Aquarias Spa. We have a wonderful team and I know they make all the difference to our guests experience. Thank you for making a special mention of them. I very much hope you can return for some more Whatley time before too long. best regards Sue W General Manager
كُتب بتاريخ 24 يونيو 2023
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‪Diane D‬
لندن, UK10 مساهمات
4.0 من 5 دوائر
‪Having stayed at the hotel a couple of years ago I was excited to be returning. The approach to the hotel , the building and grounds are simply stunning and I was glad that a friend who had not been before was taken by surprise how beautiful the surrounds were. On this occasion we had returned for a spa day as our previous trip had been so memorable.

The spa reception staff were welcoming and friendly and after filling in the necessary documents we made our way to the changing rooms. This was where we encountered our first issue. My friends locker had no robe, towel or slippers so I had to return to the reception where I was given another locker which fortunately did have the items.
The spa and pool area are lovely and relaxing and you are advised to drink water regularly as it is quite warm. On several occasions we went to a water station and the container was empty, which was irritating as I did not want to return to the reception again.
We were all very happy with the treatment we had booked and would have no hesitation in returning.
At the end of our spa day we went to the restaurant for refreshments. A rather expensive egg mayonnaise sandwich was ordered which when put on the table looked as though it had been taken from a plastic container bought from a supermarket and put on the plate still in two halves. The filling was equally poor.
It was not a good way to end our day.
The spa days are expensive and the standard I was expecting was certainly not what we had previously experienced.
These are issues which can so easily be put right and I hope they are addressed as I would love to return, but to charge these prices everything needs to be without fault.‬
نصيحة:‪Overlooking the courtyard, magical‬
كُتب بتاريخ 17 أكتوبر 2021
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Dear Dianeday549, Please accept our sincere apologies that we let you down on the day. No excuse but honestly this is such a rare occasion we get it so wrong. We can see it was a new recruit and that person should not have been unsupervised. Please give us a second chance to show how we can get it right. Please contact me the hotel and I will arrange a credit note for you to make use of in the near future. Thank you for reaching out to let us know. Kind regards, from us all, Sue Williams
كُتب بتاريخ 1 فبراير 2022
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‪Nicola‬
22 مساهمة
1.0 من 5 دوائر
‪My friend and I had booked a spa day, reassured by the website stating that covid precautions were in place and that it was possible to re-book if needed. Unfortunately, on the day we were due to visit I was unwell with covid symptoms and had to self isolate. Although I was really disappointed, my friend called and asked whether we could change our date for this reason, and could visit on another day. However, we were advised by management that this was not possible due to it being less than 72 hours notice. I was shocked by this, as with the current pandemic people are expected to isolate at short notice. I was faced with losing my money, as a refund was declined, or breaking isolation rules! Appalling. My friend eventually found another friend to join her, and I remained at home, but I have still lost my money and will not be visiting again! Deeply disappointing and frustrating.‬
كُتب بتاريخ 25 يونيو 2021
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‪Ian C‬
‪Salisbury‬, UK1,122 مساهمة
4.0 من 5 دوائر
زوجان • ‪سبتمبر 2020‬
‪Only reason 4 stars because unfortunately due to Covid some areas were not open but the main pool was lovely and great that we could swim from inside to outside. ‬
كُتب بتاريخ 5 سبتمبر 2020
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So sorry the steam and saunas were out of bounds when you visited last week. We are sitting tight for more Government guidance and hope it wont be too long until these last couple of spaces are operable once again. Thank you for your review and your visit. Kind regards Sue W
كُتب بتاريخ 8 سبتمبر 2020
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‪Bex Lens‬
‪Woking‬, UK388 مساهمة
5.0 من 5 دوائر
زوجان • ‪يوليو 2019‬
‪Spent the afternoon in the spa as part of a package while staying at Whatley Manor.
Lovely large clean changing rooms with plenty of space for changing, nice showers and Dyson hairdryers.
We were lucky that when we visited the weather was perfect so we were able to make use of the sun beds outside which look out onto pretty gardens.
It’s a bit of a rabbit Warren - when we walked in I thought it felt small compared to other spas I’ve been too but there were lots of other rooms and treatment rooms off to the side. It wasn’t clearly marked but we found them by going for a wander!
We enjoyed the pool, think it would be nice if there was a bigger outside area especially as it was such good weather.
Loved the different sauna rooms.
We also had lunch in the dining area within the spa and a very good smoothie!
كُتب بتاريخ 30 أغسطس 2019
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‪KerriLittlefield‬
‪Bradford-on-Avon‬, UK8 مساهمات
5.0 من 5 دوائر
العائلة • ‪مايو 2019‬
‪I booked a special treat for my 16 year old daughter and I, the heart to heart package. The day included use of the spa (steam, sauna, salt rub, jacuzzi etc) plus hot tub, massage and facial in the VIP room, lunch and champagne. The best massage ever and all the staff were lovely and attentive all day. The whole day felt wonderfully decadent and it was worth every penny. We would love to go back ASAP!‬
كُتب بتاريخ 1 يونيو 2019
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‪Teri53‬
Swindon, United Kingdom61 مساهمة
4.0 من 5 دوائر
‪I visited today with a friend for a pure indulgence spa day which included lunch.
The staff and facilities were delightful. My massage was one of the best I’ve had by a delightful young man from Sri Lanka.
The sun shone for us and we sat outside. The lunch was very pleasant. My only criticism (hence dropping one star) is that I was charged £20 for water and tea when I went to leave which I think is a little unnecessary when I had paid £320 for the day. It was a shame as it was a negative end to what was otherwise a lovely day.‬
كُتب بتاريخ 25 مارس 2019
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‪marknclaire51‬
cirencester12 مساهمة
3.0 من 5 دوائر
زوجان • ‪نوفمبر 2018‬
‪This is my 3 or 4th time here and every time before the treatments have been great.
Unfortunately this time round the routine used was poor and not as intricate as before leading to a very average and not as relaxing treatment.
I think more training on the massage itself using different moves creating a massage worth the very high price tag.
She was a lovely therapist but a bit of stroking is not really what I paid for.
Hopefully it will get better but we will be going back to Bamfords for an ultimate massage worth the price. ‬
كُتب بتاريخ 4 نوفمبر 2018
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