Although the woman I spoke to on the phone was polite and nice, she would not provide room details. I wanted to know if the room would be on the first or second floor, with or without a lake view, and she said she could not know until the day before our arrival. This concerns me for the price, I would think it would be reasonable to ask for disclosure on important details like those. I requested the second floor to avoid people walking heavy or kids above us from a 1st floor room, if possible, and she said she could not guarantee that accommodation be made) My confirmation number is 201843. If you can provide some more information I would really appreciate it, thanks!