‪Tropicana Casino‬
‪12:00 ص - 11:59 م‬
الاثنين
12:00 ص - 11:59 م
الثلاثاء
12:00 ص - 11:59 م
الأربعاء
12:00 ص - 11:59 م
الخميس
12:00 ص - 11:59 م
الجمعة
12:00 ص - 11:59 م
السبت
12:00 ص - 11:59 م
الأحد
12:00 ص - 11:59 م
آراء الناس
‪The Tropicana is not the Tropicana of the past.‬
‪فبراير 2024‬
‪اليوم فبراير. 12 2024 قمت بزيارة تروبيكانا. كل ما يمكنني قوله هو أن هذا المكان يزداد سوءًا. بينما كنت ألعب في ماكينة القمار، وصلت إلى رقم في الصف الثالث. كان من المفترض أن يفتح الخزنة أمام ماكينة القمار، لكن لم يحدث ذلك. عندما طلبت المساعدة، جاء حارس أمن يُدعى أولفي وطلب المساعدة. بعد الانتظار لمدة 20 دقيقة طلبت منه الاتصال بشخص ما مرة أخرى. لقد رفض وقال إنه اتصل بالفعل. أثناء الانتظار قمت بإبلاغ حارس أمن باسم براندون وطلب المساعدة أيضًا. لم يحضر أحد لذا واصلت أخيرًا العمل حتى انتهيت. ثم ذهبت إلى مكتب المكافآت وطلبت التحدث مع المدير. أخبروني أنه يتعين عليك التحدث إلى مدير الفتحة ولكنك لن تطلب ذلك. وأخيراً وجدت تيريزا وأخبرتها بما حدث ولم يستجب أحد. كانت إجابتها أن هناك واحدًا فقط منا يعمل ولكن يمكنني الذهاب ويمكنك أن تريني الآلة. لقد قلت ما انتهيت من اللعب فيه بالفعل عندما كنت عائداً إلى بروكلين. لقد قاموا بتقليل عدد الموظفين هناك، حارس أمن رفض طلب المساعدة للمرة الثانية بعد أن انتظرت لمدة 20 دقيقة و10 دقائق أخرى بعد اتصال حارس الأمن الآخر. اعمل لنفسك معروفًا استنادًا إلى تجربتي، فإن هذا المكان يتجه نحو أسفل التل. ابق بعيدًا، فهناك الكثير من الكازينوهات التي ستقدر عملك ولن تسمح بحدوث ذلك لك.‬
liz f
بواسطة liz f
‪Disgusted‬
‪يناير 2024‬
‪مكثت في فندق Tropicana هذا الأسبوع، وقمت بتسجيل الوصول يوم الأحد، لمدة يومين. عند تسجيل الوصول الساعة 1:15، قيل لي أن غرفتي جاهزة ولكن إذا أردت الدخول الآن، فيجب علي دفع رسوم تسجيل وصول مبكر بقيمة 15 دولارًا. 00 . لقد فعلت ذلك لأنني كنت سأذهب لتناول العشاء وعرضًا في ذلك اليوم وأردت تحضير نفسي. بعد دخول الغرفة محاولًا الاستقرار، رأيت أن الغرفة لم تكن نظيفة كما هو مذكور! ، بدأت التنظيف، وكانت ملابسي متسخة من كل المسح. بمجرد دخول الحمام، كان الشعر البشري منتشرًا في كل مكان، بما في ذلك الحوض والحوض ومنطقة المرحاض، حتى أن بعض الخيوط كانت ملتصقة بالجدران. في ليلتي الثانية، لا بد أن الشخص (الأشخاص) الموجود في الغرفة المجاورة يعاني من مشكلة في السمع، فقد قاموا بتشغيل التلفزيون بصوت عالٍ للغاية، واضطررت إلى النوم مع وسادة فوق رأسي. منطقة الألعاب - ماكينات القمار كانت قذرة! ، كل ماكينة القمار التي جلست عليها كانت قذرة جدًا. نظرت حولي لأرى ما إذا كان لديهم موزعات للمناديل المبللة في المنطقة - لا شيء! . كان علي أن أعود إلى غرفتي وأحضر مناديل معي. في إحدى المناطق المحددة، كان حمام النساء قريبًا من الآلات وكانت الرائحة الكريهة التي كانت تنبعث منه كريهة للغاية، وكان علي أن أتحرك. عند تسجيل الخروج، وعندما سئل كيف كانت إقامتي، تصرف ممثل خدمة العملاء كما لو أن ما مررت به كان طبيعيًا! كل ما فعله هو إخباري بقيمة فاتورتي ثم تابع الأمر بلا مبالاة. لقد كنت عضوًا في برنامج المكافآت الشامل لسنوات وتم التعامل معي وكأن شكواي لا تهم، وأن ما مررت به في فندق تروبيكانا كان طبيعيًا. لم أكن أعلم أنه عندما تأتي إلى فندق تروبيكانا، سيتعين على المرء تنظيف غرفته، وسيتم فرض رسوم على تسجيل الوصول المبكر، أو الانزعاج، أو الجلوس في ماكينات القمار السيئة. لن أذهب إلى هذا الفندق السيئ مرة أخرى، ولا أنصح أي شخص بالذهاب أيضًا، فهم لا يهتمون إذا كانت إقامتك ممتعة أم لا! . كان يجب أن أذهب إلى هاردروك، حيث يتم التعامل معك بشكل أفضل عندما تكون هناك شكوى‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
349 على بُعد 5 كيلومترات

4.0
947 تعليق
ممتاز
‪339‬
جيد جدًا
‪321‬
متوسط
‪148‬
سيئ
‪50‬
سيئ جدًا
‪89‬

SR
مدينة نيويورك, نيويوركمساهمة
الأصدقاء • ‪نوفمبر 2023‬
‪If you don't mind smoking and cannabis smell then stay in any one of their room..
Even though no smoking Tower had cannabis smell throughout and cigarette butts on the floor in the hallway..

When I told William the night manager he made us come all the way down and sent us right back to the same tower I asked for a different Tower He would just would not do it.Was the middle of the night he was rude and condescending.. I don't think I'll well be visiting Tropicana anytime soon..

So we went back up to the same tower with the same kind of a smell‬
كُتب بتاريخ 21 فبراير 2024
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Patrick B
5 مساهمات
بمفردك • ‪فبراير 2024‬
‪Today Feb. 12 2024 I visited the Tropicana. All I can say is this place just keeps getting worse. While playing a slot machine I landed on a number in the third row. It was supposed to open the Vault to the slot machine , it did not. When I called for help a security guard by the name of Olvi came over and called for assistance. After waiting for 20 minutes I asked him to call for someone again. He refused said he already called. While waiting I flagged a security guard by the name of Brandon he also called for help.No one showed up so I finally just continued palying until I was done. I then went to the rewards desk and asked to speak with the manager. They told me you have to speak to the slot manager but would not call for one. I finally found Theresa and told her what happened and no one responded. Her answer was there is only one of us working but I can go and you can show me the machine. I said for what I already finished playing as I was heading back to Brooklyn. They cut down on there staff , A security guard who refused to call for assistance a second time after I was waiting for 20 minutes and another 10 after the other security guard called. Do yourself a favor based on my experience that place is only going down hill. Stay away there are plenty of casinos that would appreciate your business and not allow that to happen to you.‬
كُتب بتاريخ 12 فبراير 2024
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liz f
4 مساهمات
بمفردك • ‪يناير 2024‬
‪I stayed at the Tropicana this week, checked in Sunday, 2 days. Upon checking in at 1:15 I was told my room was ready but if I wanted to go in now, I had to pay an early check in fee of $15.00. I did because I was going to dinner and a show that day and wanted to prepare myself. After entering the room trying to get settle, I saw the room was NOT as clean as stated!, I began cleaning, my cloths were dirty from all the wiping down. Once in the bathroom, human hair was all over the place, sink,tub and toilet area, some strands even stuck to the walls. My second night, the person(s) in the next room must of have a hearing problem, they played the tv so loud, I had to sleep with a pillow over my head. The gaming area-slot machines were filthy!, just about every slot machine I sat at was nasty dirty. I looked around to see if they have disposal wipes dispensers in the area-None!. I had to go back to my room and bring my own wipes with me. In one particular area, the women bathroom was close to the machines and the odor that was coming out stunk so bad, I had to move. Upon checking out, when asked how was my stay, the customer service representative acted as if what I went through was normal!, all he did was tell me how much my bill was and nonchalantly moved on. I have been a total rewards member for years and I was treated like my complaints didnt matter, that what I experienced at the Tropicana Hotel was normal. I didn't know when you come to Tropicana Hotel, one would have to clean up their room be charged for early check in, get disturbed, sit at nasty slot machines. I won't be going to that nasty hotel again, and advise noone to go either, they don't care about if your stay is pleasant or not!. I should have went to Hardrock, you get treated better, when there is a complaint‬
كُتب بتاريخ 19 يناير 2024
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Gina S
19 مساهمة
زوجان • ‪ديسمبر 2023‬
‪We had a room in the west tower (actually 2 rooms more on that in a minute) I booked directly with Trop figuring I may get better service w a direct booking with the hotel vs a third party like Expedia. To be perfectly transparent I def made a mistake booking and accidentally booked smoking room.. (not hotels fault that one is on me) We got in the elevator and as soon as we stepped into the floor the smell was awful. Weed and disgusting smoke. We got in our room and my husband wouldn't even put out things down. The room smelled awful (smoking) it literally looked like prison cell. It was the trashiest most disgusting room, the bed was awful, room was super dirty. No artwork just dents all over the wall. it looked like we were being punked. We literally grabbed our things and went to the front desk to beg them to get us out of smoking. Thankfully I got a agent named Maribel who said she would move us to non-smoking. After seeing the room, I asked if I could pay the difference to upgrade to a newer tower or anything. I was honestly scared to go in another room. She moved us to non-smoking and this room seemed nicer. No smoke at least there were pictures on the wall but just glancing at the bathroom I could see we were in for a rough night. Disgusting. The bedding was like staying at crack motel. We had plans and were out till almost 2am, when we got back to the room there were 5 drunk girls on the floor in front of the room, they didn't have the key and there friends were still in the club downstairs. We listened to them all night outside our door and the room next door were doing coke and fighting all night. Fun times. We got no sleep and as early as we could we got out of there. Legit probably the second worst hotel stay of my life. Honestly, I have written maybe 3 reviews total in my life it's just not who I am, usually just keep it moving if i don't care for something, but please book somewhere else next time.‬
كُتب بتاريخ 11 ديسمبر 2023
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John C
مساهمة
بمفردك • ‪نوفمبر 2023‬
‪Probably the single worst casino hotel and staff in all of AC. Everyone I interacted with at this hotel was extremely rude, unhelpful and they actually get a rise out of seeing customers have a hard time with their lack of service. From the check-in who didn't have the room a reserved and gave me a room without hot water or water pressure, to the table games dealers who laugh at you when you lose to the pit bosses who don't correct dealers on missed bets or foul play. Absolutely a horrible casino. I really have no idea how they are in business besides taking the welfare money from the crowd of rifraffs they accumulate here. Very limited tables open on weekends, all reserved tables in high limit, 1 open craps table on a Saturday??? Not to mention no one playing because it was such bad dice. I was astonished at this place. How can upper management at Caesar's entertainment keep this place afloat for much longer. You are wayyyyy better off with MGM in AC (aka borgota).‬
كُتب بتاريخ 26 نوفمبر 2023
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msfridley
‪Eagle Rock‬, فيرجينيا127 مساهمة
الأصدقاء • ‪أبريل 2023‬
‪King Room in north tower was nice. Shower with seating and grab bars worked well for me. Slots were good. Blackjack boss raised the table limit with a full seated table from 15.00 to 25.00 we all got up and left. Craps were fun and guys working the table were too! All resturant service was on point and food was delicious. Some hicups when we arrived as rooms were not joining as requested. But overall a good trip‬
كُتب بتاريخ 25 يونيو 2023
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Tammy T
مساهمة
العائلة • ‪مايو 2023‬
‪Horrible! Where do I begin. Light in the hallway doesn't work, toilet gets backed up and won't flush, which looks like it has been a problem for a while judging from the stains on the bottom of the toilet. Maintenance came and "fixed it", but the problem is still there. Clothes line in the bathroom won't come out. I washed my sons uniform and was told by the front desk staff that they would have it dried for me. I get down there and no one knows what I was talking about or who I spoke with. Now my son is playing in a wet uniform. All of this is totally unacceptable for the price of this room.‬
كُتب بتاريخ 7 مايو 2023
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Lulu
‪Matawan‬, نيو جيرسي20 مساهمة
‪أبريل 2023‬
‪Walked around after lunch and played some slots. Good restaurants to choose from and a few stores to check out. ‬
كُتب بتاريخ 1 مايو 2023
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Ja
‪Middletown‬, ‪Delaware‬7 مساهمات
الأصدقاء • ‪أبريل 2023‬
‪Reserved a handicapped accessible room and late check out. First time visiting here and will be my last. Hotel is not kept up. Desperate need of an upgrade. If you have challenges with walking this is not the place for you! Steep inclines, change elevators to get from valet casino hotel rooms and restaurants. The late check out price given during reservation process was not the actual price. Check out is 11am. If you want a noon checkout it is $50 extra. If you want a 1pm or later checkout you pay the cost of a second night. (100% additional charge)
Very small amount of table games open for a weekend. Room service only on Friday and Saturday.
The accessible room beds were not lower. The floor going into the bathroom was slanted making it dangerous. Actually the entire floor was uneven.
Checkin and checkout just OK. Valet pickup window is outside. Sidewalks are uneven.‬
كُتب بتاريخ 4 أبريل 2023
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Patrick B
5 مساهمات
‪مارس 2023‬
‪On tuesday 3/21/2023 My wife and I visited the casino. We are from brooklyn and it's a two hour ride. I was a loyal customer until this last experience. To keep it short the person at the customer service desk by the name of Jodi was rude and arrogant. After trying 3 kiosk to access my rewards neither worked. I went to customer service at 10:55 a.m. I was told by this person they open at 11:00 so i waited. When they open she tells me I have to go back around to get on line. I was the only person there?? I give my card and she ask for I.D. which I comply. I´m given a new card and leave. I am a handicapped person and when entering the parking lot there were alot of parking by the elevaters for diamond card persons from which they elimanted the others. By the way they were all empty. We are getting ready to leave so I once again go to the kiosk to get a parking voucher. Low and behold the machine says it's printing my voucher which never appears. I hit the button again and it says your voucher was already printed. My wife goes to another kiosk to get a parking voucher. The same happens to her. Thats 5 kiosk out of order. I go back to customer service and there is Jodi. There were about 4 people ahead so I wait. I should have never had to go back there if the machines were working. As my turn comes the infamous Jodi tells me there is a Diamond club member whom I have to take care of first. Finally I give her my reward card and once again an asked for my I.D. ? I give it to her she gives me a parking voucher and returns my rewards card. As I am leaving
كُتب بتاريخ 23 مارس 2023
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