‪SpaLyfe‬

تعليقات حول - ‪SpaLyfe‬, آن أربور

‪10:00 ص - 08:00 م‬
الثلاثاء
10:00 ص - 08:00 م
الأربعاء
10:00 ص - 08:00 م
الخميس
10:00 ص - 08:00 م
الجمعة
10:00 ص - 08:00 م
السبت
10:00 ص - 08:00 م
اكتب تعليقًا
نبذة
المدة المقترحة
ساعة - ساعتان
اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
أفضل الأماكن القريبة
المطاعم
257 على بُعد 5 كيلومترات
معالم الجذب
80 على بُعد 10 كيلومترات

3.0
6 تعليقات
ممتاز
‪2‬
جيد جدًا
‪1‬
متوسط
‪0‬
سيئ
‪0‬
سيئ جدًا
‪3‬

Christy
آن أربور, ميتشجانمساهمة
‪I've been going to SpaLyfe for over a year now and absolutely love it there! Every experience I've had has been very positive. I've seen results from the services I've tried, which include fit body wraps (infrafed), m'lis body wraps, ultrasonic fat cavitations, and customized massages. And I've really enjoyed each of these. The staff there is very welcoming and knowledgeable. I've had massages at other spas, but the ones I get here are the best I've had. I feel spoiled each time I go. I definitely recommended SpaLyfe to anyone looking for a great place with helpful staff and lots of service options!‬
كُتب بتاريخ 24 يناير 2020
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VeryDaniela
آن أربور, ميتشجان40 مساهمة
بمفردك •
‪I very much prefer to share my reviews of awesome experiences. With this one I will try to spare you from a miserable one...

I first saw this so called "spa" advertised in Groupon, where I bought a voucher for 2 IPL photofacials.

In order to schedule the appts. I needed to ask how long should one wait after the first session to schedule the next.

So I called. And called. And called…

But they WON’T ever answer the phone. Not EVER.

After leaving many voice messages one fine day this Pamela Pettway finally felt like calling back, and I jumped at the chance of scheduling the 2 appts.

She adamantly refused to help me, and added that the ONLY way to schedule was through the website.

I explained her that the website REQUIRES you to provide a valid credit card number in order to schedule an appt., and after a nasty episode of fraud in 2018 I am very wary of giving my credit card number to any but trusted websites. I furthermore pointed out that if she was concerned about no-shows, I had ALREADY PAID IN FULL for both appts.

She wouldn’t listen, nor understand nor care. And in spite of my already pretty bad feeling about the whole thing, I decided to extend the benefit of the doubt, pull out the credit card and schedule the 2 appts.

Well, that was not a good move …

So I show up a few mins earlier for my first appt. and find this barely put together, mostly empty, ugly, entirely uninviting shop front, with a “lady” in scrubs sitting behind a counter.

When I greet her and give her my name and she starts right then and there to screen me (has she ever even heard of protecting the privacy and personal info of your customers?) I quickly realize that she herself is the “provider”… And start to get worried for real.

Without as much as taking a closer look to my face she determines that I am not eligible for the IPL photofacial I was interested in, to immediately try to sell me a (MORE EXPENSIVE of course!!!) series of peels, for which she won’t accept the groupon I had already paid for.

With all the red flags in full splendor, I suggest that we just contact Groupon to ask for a refund due to ineligibility and part our ways, and she replies that they will need a statement from her so she will email them… SOMETIME NEXT WEEK!!!!!!!

When I say “how about we do it know”, she demanded I leave because she had to go to the restroom (for real!), expressing very vocally her frustration for the “consultation” she had done and ALL the information she had given me.

I was actually very very very happy she found me ineligible because there was no way I was going to let her touch me, and getting the refund from Groupon was a breeze.

This is a joke of a “spa” and Pamela Pettway is the rudest and most unprofessional character I have ever encountered in the industry.

I am committed to supporting women-owned businesses and was genuinely surprised to see an entrepreneur wasting the -one- opportunity of gaining a new costumer by showing such content and total lack of basic customer service skills, but now I have read other reviews relating similar experiences it makes sense.

It is quite literally “her” business, not mine.

Do yourself a favor and avoid this scam!

Beware of the NO REFUND, expiration of packages, and late/no show/cancellation policies.

Think twice before pulling out your credit card to schedule an appt. online, and above all DON’T PREPAY!!!!!‬
كُتب بتاريخ 5 فبراير 2019
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Thank you for your Feedback VeryDaniela, We appreciate you taking the time out to write a review and provide us with feedback that helps us create a more pleasant experience for all of customer's and client's. We do schedule all our appointments online and we require a credit card on file for only Laser and Eye Lash Extension services. We do have a very, fair and clear refund policies, late/no show/ cancellation policies that serve our customer's and client's that can be read on website prior scheduling an appointment with SpaLyfe. We understand your experience was not pleasant and we hope that you find a Spa that meet's all of your needs and desires.
كُتب بتاريخ 3 يناير 2020
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KateZufall
آن أربور, ميتشجان136 مساهمة
بمفردك •
‪Have been seeing Pamela semi regularly since I redeemed a Groupon a couple of years ago. Love her massages, but like anyone giving you a massage, you need to speak up and have her adjust pressure or skip (or focus on) certain parts, depending on the body you bring to the table. Still getting her business “legs” but knows her massage techniques.‬
كُتب بتاريخ 2 فبراير 2019
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Abby K
مساهمة
بمفردك •
‪Pamela was wonderful. I had some very bad acne a few months before my wedding and she helped me get rid of it with two salicylic acid peels, two Bio Elements facials, and several sessions under the Celluma LED light. By the time my wedding came around, my skin was looking great. Pamela was very invested in my skin and spent a ton of time on it. I was so, so happy with the results!‬
كُتب بتاريخ 11 يناير 2019
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SLP grad
‪Plymouth‬, ميتشجان4 مساهمات
بمفردك •
‪Pamela Pettway at Spa Lyfe on Washtenaw is a con artist, unprofessional, and completely sadistic in the way she gives a massage. She will try to pressure you into buying additional packages, and even if you ask for a refund the same day and cancel your appointment she will refuse to refund you. She has a NO REFUND policy hidden in a FAQ page on her website so you can't see it. There is no sign posted at checkout.

During the massage, she grated her thumb into the stop of my skull until I had to scream "OW!" to get her to stop. My head still hurts 5 days later. I also have pain in my shoulder from her shoddy techniques. She also kept pressing her thumb into my spine which was extremely uncomfortable and made me worried she would snap my spinal chord.

She is rude and will bend you every which way without asking if it is comfortable. If you want to feel like you are getting a massage from a bull wrestling rodeo clown in an unfinished construction site come here.‬
كُتب بتاريخ 9 أكتوبر 2018
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kabonner
‪Ypsilanti‬, ميتشجان51 مساهمة
بمفردك •
‪Very unprofessional. Was late for both appointments. On the second appointment, the owner decided her and her employee were going to clean their suite, which made it difficult to relax during my appoint due to the constant chatter and vacuum cleaner running. I've had two appointments, on the second appointment the owner was rude, short and didn't answer my questions and told me my additional sessions would not be honored. Both owner and employee were in and out of the room so that I had to deal with two different people on my visit when I book the appointment with just the employee. Will never go back and will not recommend to any friends.‬
كُتب بتاريخ 5 فبراير 2018
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