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4.5
4.5 من 5 دوائر113 تعليق
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Margarita V
مساهمة
1.0 من 5 دوائر
‪ديسمبر 2022‬
‪It was overall an incredibly underwhelming experience to say the least. Our trip was from Rome, Italy on December 31st till January 5th in Milan. It started well from being picked up from the airport being transferred to the hotel. Our day was free for anything else we decided to have planned. The 2nd day we had Ivan as our tour guide, who thankfully spoke english and we had a nice tour through ancient rome with a local tour guide who also thankfully spoke english. We had enough time to walk around the square in Borgo, and for those who were able to get tickets to the Vatican or Museums ahead of time were able to enjoy those, and we were taken back to the hotel afterwards. That day was New Years Eve and we were mislead to believe there were plans to go to a restaurant and were then to be taken back to the hotel by bus, the same transportation we came back on. We had blisters from earlier that day, so we were happy to know there were concrete plans for transportation.
We were picked up again at 7:30 in the evening to be taken close to Circus Maximus, dropped off and that was it. Everyone dressed in Evening attire waiting for dinner plans. No plans. We got off the bus to be told the direction we could walk to, to find something to do and that we had to find our way back to the hotel on our own, that was it. No restaurants were available, everything was packed and booked, were given no clear direction or previous indication of us being on our own for the night, and having to wait for an available taxi on New Years Eve took longer than finding any available place to even get ice cream from. Which was our dinner for the evening, mind you. An entire 45 minutes waiting for an available taxi, we got back to the hotel with more blisters from walking around trying to find a place that we could sit at, which was to no avail.
The next day we had a free day, as it was January 1st. The best day of this entire experience.
The 3rd day was by far the worst. From 6:15 am we waited for the bus transportation. The hotel reception did not have any information or relations on what the tour schedule for us would be that was not put on the front board. Which was incredibly confusing, to where a story illustrated by an infant would have seem more cohesive to put this into perspective. Nothing was in english, and there were 3 different departure times once we translated the information on our own.
We talked to each and every single tour guide that came through that morning. We waited from 6 am, talked to Ivan, who said we were not on his list, Yolanda, who did not speak english at all, who said we were not on her list. Then they left with some of the people from our tour from before, but others were separated to different locations which made this even more confusing of where we were supposed to go and follow. It was not until Maya and Philippe that they actually took a few minutes to search up our booking numbers, and another pair who were left behind as well to try and figure out where we were supposed to be. Apparently we were supposed to go with Yolanda who PERESISTENTLY told us we were not on her list and continuously told us she did not speak ANY english and we were to go with someone else as she left that morning without a second thought. Maya and Philippe were in contact with the help service and the other tour guides we believe and were told Yolanda will be turning around to come back for us soon, then they left about 7:45. We were waiting outside from 6 am till almost 9am in the cold of a -2 degree Celsius morning, with high winds. It was not until 11am after we consistently called and messaged the 24/7 service hotline from my contact, and the other pair that were left stranded, that we had to take a taxi and then the train to get from Rome to Florence italy (a 3.5 - 4 hour away destination) on our own. Lucky I was the only one who spoke english fluently to talk with the customer service agents on both of our behalf's, and through the transportation system. They provided a taxi service, and train tickets and the contact for the tour guide that would be at the station waiting for us. The noon train was full, and so we did not have time to eat, so I bought what I could from the hotel vending machines for us to have something with us on the train.
The tour guide was incredibly supportive and kept in consistent contact throughout this entire ordeal as well as the 24/7 hotline messenger as well. We found our way to the train, and got to the tour guide after 3.5 hours. Our new tour guide Diego took care of us, and we ended up having a personal tour through Florence with a local guide, to find out that Yolanda, the only one who did not speak english was supposed to be our initial guide. We ended up finding her in the Florence square and had the local tour guide be our translator. Our walk back to the bus might as well have been a marathon with how Yolanda thought we were track runners instead of the group being comprised of elderly and middle-aged people and only a few kids. She had absolutely no consideration for the 60+ aged members who were struggling to say the least to cross streets and run after her. I am 25 and running to try and catch up, and I was still in the back half of the group walking briskly. The day took a much larger toll on us physically than we thought and we got sick overnight; we had higher temperatures and were coughing and congested. That morning we got up at the last possible moment to recover however much we could, made sure our temperatures were somewhat normalized, and left. We were incredibly thankful to be switched over to Diego that day, and he took us, as well as the other pair that was left behind for lunch for the troubles we had the day prior. He took care of us completely and was incredibly communicative, friendly and supportive throughout the entirety of the rest of this trip making it our most positive point of this experience on the 4th day and 5th day, come to find out he wasn't even our scheduled tour guide. He just decided to take over being our tour guide just to make it the most convenient and easy for us, which made his demeanor and help all the more considerate that we will always appreciate.

Overall this entire trip was rushed, and unorganized from every tourist going in different directions, to the scheduling and not to mention the constant switching of the guides. We will most likely not be utilizing this company for another tour again and would not recommend it unless you like to hotel hop and be ushered around like cattle. Hopefully everyone else will have a better experience than what we had.‬
كُتب بتاريخ 10 يناير 2023
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0909tommy
japan63 مساهمة
1.0 من 5 دوائر
‪I read some good reviews and thought they were very nice tour company. So I booked online and joined some of their tours. They showed us the highlights of the city but the guides were not trustable. I asked the guide about my bookings, he told me that the tour was going to be operated the next day. So I was waiting at the lobby of the hotel at the meeting time but the tour bus did not show up. Then I called the office and they said the tour was scheduled the next day. So I wasted my limited time in DC and had to reschedule my plans. I did not like the tour guides because they seemed not to be honest and they don't have any hospitality. I was uncomfortable during the tour. I don't recommend their tours.
كُتب بتاريخ 5 أبريل 2014
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paddyboyMiltonKeynes
Milton Keynesمساهمتيْن
5.0 من 5 دوائر
زوجان • ‪سبتمبر 2013‬
‪My husband and I just came back from our 5 day trip to DC an amazing place to visit and best to see everything on foot, sore feet but worth every step. The night tour guide Nick was amazing despite the rain we had and highly recommend this tour. The Big Red Bus tours are great as you can hop off and on as you go and cover everything, we got the 48 hour pass so what we did not see the first day we did the next. Other interesting places to visit by Metro is Alexandria, antique stores, restaurants and river cruises, the Zoo is $1.00 bus ride from downtown and well worth a visit.‬
كُتب بتاريخ 25 سبتمبر 2013
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Judi B
Manistique3 مساهمات
1.0 من 5 دوائر
زوجان • ‪أبريل 2013‬
‪DO NOT BOOK with iGuide tours!! I planned a weekend trip for our anniversary, being very careful to book tours based on what we wanted to see and the fact that I couldn't walk much do to fairly recent back surgery. The iGuide tours sounded perfect, so I booked two tours online. About a half hour before the morning tour, I got a call saying we were the only ones booked and could we switch to an evening tour. We couldn't since we had dinner reservations, so we had to cancel. The next day, we waited in vain for the afternoon tour and the bus never came. I called and was told that it was canceled. They said we could catch a different tour with a partner, so we dashed across town to catch that one. When we got on, it wasn't going anywhere we wanted to see, so we jumped off, I called iGuide and told them it wasn't anything like the one we booked. I was assured I'd get a full refund of the $180 I paid. It's 3 months later, and no refund. I've sent numerous emails with no reply. They ruined our carefully planned weekend as we didn't get to see half of what we planned because we had to do it all on foot.‬
كُتب بتاريخ 12 يوليو 2013
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vgyt
أتلانتا, جورجيا394 مساهمة
1.0 من 5 دوائر
العائلة • ‪مايو 2013‬
‪We wanted to enjoy the Memorial day with a nice night tour. We found iguide on the internet with good reviews. We paid and booked online and received email confirmation. We went to the meeting place as described. Noone showed up. There were others who booked the tour as well. We tried to call their office, no answer. There were similar tours at the same location. They said they know the tour guides and tried to call, left message, no answer. Then we reached to someone. They said the tour is cancelled due to Rolling Thunder and we will get our money back. Since then we are not getting any response to our messages no answer to our calls. I guess they are out of business and our money is gone. What a terrible experience and disgrace for tourism of Washington DC. Stay away from these guys.‬
كُتب بتاريخ 29 يونيو 2013
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Fendaz
76 مساهمة
5.0 من 5 دوائر
زوجان • ‪يوليو 2012‬
‪We organised this tour when we got to Washington D.C. after I did some quick research after we got there. I rang them and booked the tour and we had no problems with that. The next morning we got to the metro, missed a train and so were late and missed our tour. We rang the office and they said they would send the bus back for us but we asked if we could go the next day instead as we had already missed about 1/2 an hour. They said this was no problem at all. We turned up the next day and did the tour no worries.

It was a wonderful tour!! Our tour guide was Nick and he was great! He knew so many stories and so much history. He had even started studying what every carving on every building meant and was able to tell us about them as well. We had about 6-8 other people on our tour which was great. Being on a small shuttle type bus instead of a big bus all day was a good thing. After the tour we went to lunch at a place Nick had recommended and it was great as well.

We would totally recommend this tour to people.‬
كُتب بتاريخ 9 يونيو 2013
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AJ T
West Chester, Pennsylvania11 مساهمة
1.0 من 5 دوائر
زوجان • ‪مايو 2013‬
‪Such a disappointment! :(
At first, their online scheduling tool was not working, so I attempted to schedule via the email address listed on their website. The customer service was not very friendly or helpful at all and took an awful long time even try to schedule the date. Mind you, this was for a special occasion as we were traveling to Washington DC only for a weekend and really wanted to make sure we could go on this tour. We finally had a date and tour set.
On the MORNING of the tour (about 32 minutes prior to the time it should leave), they left a voicemail saying that they wouldn't be running the tour that day due to the Rolling Thunder Parade (which we later found was a lie, the parade was the next day). I called and emailed back saying I would need to schedule for the next day, as that would be the only time we were in the are, since it was a vacation. No email back; no call back; and no tour the next day either (although we still got up early and wasted our time at the meeting spot, just like the day before).
I am upset and disappointed that we did not get to go on the tour as planned and I am appalled by their lack of service. I wouldn't be surprised (due to their lack of response and lack of tours) if they weren't even actually in business anymore. And if they are still in business - shame on them!‬
كُتب بتاريخ 31 مايو 2013
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Nanamaree
سيدني, أستراليا9 مساهمات
5.0 من 5 دوائر
زوجان • ‪أغسطس 2012‬
‪We had a living social voucher which we successfully redeemed last August. We had some difficulty arranging the tour though their office however once it was sorted the tour itself was great.

A very nice new van and professional driver and guide. We had a great time! Washington is a knockout. Should be higher on foreigners to do lists in the USA.

I gather we were lucky that traffic was ok as the Senate and House were not sitting.‬
كُتب بتاريخ 30 مايو 2013
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gwt2357
كيهي, هاواي23 مساهمة
1.0 من 5 دوائر
زوجان • ‪مايو 2013‬
‪We bought a LivingSocial deal prior to going to DC this past weekend and after numerous messages, e-mails and phone we thought we were booked for a tour on Saturday morning although we never actually got a confirmation as we had asked for. We got up Saturday and walked down to the meeting location and 20 minutes before the tour was suppose to meet we get a voicemail stating that they just noticed we were booked on the tour and that it had to be cancelled due to road closures as part of the Rolling Thunder event that weekend. If that was the case they knew those roads would be closed well in advance, its not like the Rolling Thunder event was not planned well in advance. They said we could reschedule for Sunday so we responded by e-mail and called and got no response. The next day we got up early went down to the meeting place again and figured we would meet up and get on the tour. Once again no one shows and calls to their office went unanswered. Meanwhile plenty of other tours left from the same area and when we asked about the roads they said they knew about that but just work around that. No one came to the site to apologize, no one has yet to return an e-mail or phone message. We had planned for this to be our introduction to the sites so we could plan our time around where to go the rest of the weekend. Instead it was a frustrating experience which left us to wonder if they went out of business and didn't tell anyone . Now we have to work with Living Social to try to get our $55 back that this unprofessional business took.‬
كُتب بتاريخ 28 مايو 2013
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Maureen M
‪Phoenix‬, ‪Arizona‬مساهمتيْن
1.0 من 5 دوائر
الأصدقاء • ‪مايو 2013‬
‪I too was trying to book a tour with iguide in dc. Called a dozen times, left messages and emailed, even went to their location. Never reached anyone or got a response back. Do not believe they are operating unless they get a full load. No way to run a business!‬
كُتب بتاريخ 24 مايو 2013
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