‪Ten Pin Bowling‬
‪10:00 ص - 12:00 ص‬
الاثنين
10:00 ص - 12:00 ص
الثلاثاء
10:00 ص - 12:00 ص
الأربعاء
10:00 ص - 12:00 ص
الخميس
10:00 ص - 12:00 ص
الجمعة
10:00 ص - 01:00 ص
السبت
09:00 ص - 01:00 ص
الأحد
09:00 ص - 12:00 ص
آراء الناس
‪Tenpin Nottingham. The visit was truly memorable‬
1.0 من 5 دوائر‪فبراير 2024‬
‪كانت الزيارة لا تنسى حقا. هنا هو الوضع: قمت أنا وعائلتي (طفلان ومراهق واحد وشخصان بالغان) بزيارة مقر عملك في نوتنغهام للاستمتاع ببعض المرح في صالة الألعاب. قمنا بسحب الأموال من ماكينة الصراف الآلي وقمنا باستبدال الأوراق النقدية بالعملات المعدنية لبدء اللعب حوالي الساعة 21:56. في تمام الساعة 21:58 (الفيديو متاح)، بدأنا أنا وأخي الصغير باللعب على آلة التثقيب، والتي للأسف لم تكن تعمل. ذهبت إلى الاستقبال وشرحت المشكلة. اتصل الموظفون بشخص ما لحل المشكلة. وهنا بدأت المشكلة مع المدير جيمس. ذهب لتفقد آلة التثقيب، فرأى أخي الصغير أمامها، فسار نحو المخرج دون أن يتعرف عليه. معتقدًا أنه قد يعود، انتظرت أمام الآلة. وعندما عاد جيمس، بدلاً من معالجة الموضوع، سار نحو مكتبه حتى بعد أن اتصلت به ثلاث مرات. حتى أنه أعطاني نظرة رافضة. شعرت بالإحباط، عدت إلى الاستقبال وطلبت المساعدة. ثم ظهرت "كاثلين" دون أي تفسير، وأدخلت عملة معدنية في الآلة، وطلبت مني اختبارها. في 1 street، قمت بضربة صغيرة لمعرفة ما إذا كانت تؤكد نتيجتي وتسجلها، لكنها طلبت مني (ضربها) لاختبار وظائفها عن طريق ضربها، وقد نجح ذلك. لقد طلبت إدخال 1 جنيهًا إسترلينيًا آخر لأنني اعتبرت 1 جنيهًا إسترلينيًا الأول بمثابة اختبار. وافقت على العودة بمبلغ 1 جنيه إسترليني، لكن جيمس تدخل، مدعيًا أن هذا هو المبلغ الوحيد الذي يمكنه استرداده، وعاد فجأة إلى مكتبه دون السماح لي بالتحدث. حاولت التحدث مع جيمس في مكتبه، ولكن لأنني كنت أمسك أبواب المكتب، طلب مني بوقاحة المغادرة. عندما حاولت شرح موقفي، صرخ عليّ هو والسيد أحمد، ضابط الأمن، لمغادرة المكتب. على الرغم من محاولته حل الوضع مع السيد أحمد، فقد أصر على ضرورة مغادرة المبنى (حتى بعد إخباره بأنني كنت مع عائلتي). شعرت بسوء المعاملة والتمييز والاقتراب من العنصرية لأنني لم أفهم سبب معاملتك لي بالطريقة التي عاملني بها جيمس، فقررت تقديم شكوى. لقد طلبت اسم المدير من موظفي الاستقبال، وقد تفضلوا بتقديمه، كما طلبت عائلته ولكن جيمس جاء إلى مكتب الاستقبال وأخبر موظف الاستقبال أنني لست بحاجة إلى لقبه كما يعرفه الجميع. في هذه الأثناء هدأ السيد أحمد بعد أن تحدث مع سيدتي واقترح علي البقاء ولكن تجنب التحدث مع المدير للاستمتاع بوقتي. ومع ذلك، جمع جيمس معظم الموظفين الذين تعاملت معهم في مكتبه، وبعد فترة وجيزة، أخبرنا السيد أحمد أنه يتعين علينا المغادرة وإلا فسوف يقومون بإشراك الشرطة. طلبت اسم آخر موظفة، واسمها "كاثلين"، قبل أن أغادر مع عائلتي حوالي الساعة 22:30. لقد شعرت بسوء المعاملة الشديدة والتمييز، وكنت على وشك التعرض للعنصرية خلال زيارتي الأخيرة إلى صالة الألعاب. لقد طردنا جيمس وابتعد دون الاعتراف بمخاوفي. لقد جعلني موقفه الرافض أشعر بالتهميش وعدم استحقاق المساعدة. لقد رفض طلبي فجأة وانسحب إلى مكتبه، متجاهلاً محاولتي التواصل أكثر. الطريقة التي عاملني بها جيمس والتدخل اللاحق للسيد أحمد، ضابط الأمن، جعلتني أشعر بالتمييز وأوشكت على تجربة العنصرية. إن السلوك الرافض وقلة الاحترام ورفض المشاركة في محادثة ذات معنى جعلني أتساءل عن سبب معاملتي بشكل مختلف. أعتقد أن عرقي أو خلفيتي ربما أثرت على المعاملة التي تلقيتها، وهو أمر غير مقبول ومؤلم للغاية. كعميل، أتوقع أن أعامل باحترام ونزاهة، بغض النظر عن مظهري أو عرقي. أشارككم هذه التجربة لتسليط الضوء على التأثير السلبي لمثل هذه السلوكيات والدعوة إلى بيئة أكثر شمولاً واحترامًا في مؤسستكم. آمل أن يتم اتخاذ الخطوات اللازمة لمعالجة هذه المشكلات ومنع وقوع حوادث مماثلة في المستقبل. إنني أعرب عن رغبتي في التوصل إلى حل يعالج سوء المعاملة التي تعرضت لها ويحدد الخطوات التي يمكن اتخاذها لمنع وقوع حوادث مماثلة في المستقبل. أرغب في متابعة واضحة مع الإدارة لضمان أخذ مخاوفي على محمل الجد واتخاذ الإجراءات المناسبة لمعالجة المشكلات المثارة.‬

اقترح تعديلات لتحسين ما نعرضه.
تحسين هذا الإدراج
المنطقة
العنوان
تواصَل مباشرة

3.0
3.0 من 5 دوائر101 تعليق
ممتاز
‪19‬
جيد جدًا
‪23‬
متوسط
‪23‬
سيئ
‪16‬
سيئ جدًا
‪20‬

Sraddave
Notts3 مساهمات
1.0 من 5 دوائر
العائلة • ‪أبريل 2024‬
‪Absolute disaster… I was charged twice on my card for bowling and drinks for 5 of us, trying to get refund but had to wait 30 mins on phone every time to get through to them .. we got there over an hour early and didn’t get our food that we ordered before being asked to go onto the lane… then drinks came and glass of wine when I ordered a bottle … pretty much everything went wrong ( I won’t be coming back in a hurry)‬
كُتب بتاريخ 8 أبريل 2024
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Richemone S
مساهمة
1.0 من 5 دوائر
العائلة • ‪فبراير 2024‬
‪The visit was truly memorable. Here is the situation:

My family and I (2 kids, 1 teenager, and 2 adults) visited your premises in Nottingham to have some fun at the arcade. We withdrew money from the cash machine and exchanged the notes for coins to start playing around 21:56.

At exactly 21:58 (video available), my little brother and I started playing on the punching machine, which unfortunately was not functioning. I went to the reception and explained the issue. The staff called someone to resolve it.

Here is where the issue with the manager, James, began. He went to inspect the punching machine, saw my little brother in front of it, and walked towards an exit without acknowledging him. Thinking he might return, I waited in front of the machine. When James came back, instead of addressing the issue, he walked towards his office even after I called him three times. He even gave me a dismissive look. Frustrated, I returned to the reception and requested assistance.

"Kathleen" then appeared without explanation, inserted a coin into the machine, and asked me to test it. At 1st I’ve gave a small hit to see if it was confirming and recording my score, however she asked me (whack it) to test its functionality by hitting it, which worked. I requested another £1 to be inserted as I considered the first £1 a test. She agreed to return with the £1, but James intervened, claiming it was the only refund he could provide and abruptly returned to his office without allowing me to speak.

I attempted to speak with James at his office, but because I was holding the doors of the office, he rudely asked me to leave. When I tried to explain myself, he and Mr. Ahmad, the security officer, yelled at me to leave the office. Despite trying to resolve the situation with Mr. Ahmad, he insisted I needed to leave the premises (even after letting him know I was with my family).

Feeling mistreated, discriminated and close to racism as I didn’t understand why you would treat me the way James did, I decided to lodge a complaint. I asked for the manager's name from the reception staff, and they kindly provided it, I’ve also requested his family but James came to the reception and let the receptionist know that I didn’t need his surname as everyone know him. In the meantime Mr. Ahmad calmed down after speaking with my miss and suggested I stay but avoid speaking with the manager to enjoy my time.

However, James gathered most of the employees I interacted with in his office, and shortly after, Mr. Ahmad informed us that we had to leave or they would involve the police. I requested the name of the last employee, identified as "Kathleen," before leaving with my family around 22:30.

I felt deeply mistreated, discriminated against, and on the verge of experiencing racism during my recent visit to the arcade. James dismissed us and walked away without acknowledging my concerns. His dismissive attitude made me feel marginalized and unworthy of assistance.

He abruptly denied my request and retreated to his office, disregarding my attempt to communicate further.

The way I was treated by James and the subsequent involvement of Mr. Ahmad, the security officer, left me feeling discriminated against and close to experiencing racism. The dismissive behavior, lack of respect, and refusal to engage in a meaningful conversation made me question why I was being treated differently.

I believe that my race or background may have influenced the treatment I received, which is unacceptable and deeply hurtful. As a customer, I expect to be treated with respect and fairness, regardless of my appearance or ethnicity.

I am sharing this experience with you to shed light on the negative impact of such behaviors and to advocate for a more inclusive and respectful environment at your establishment. I hope that steps will be taken to address these issues and prevent similar incidents from occurring in the future.

I’m expressing my desire for a resolution that addresses the mistreatment I’ve experienced and outlines steps that can be taken to prevent similar incidents in the future.

I would like clear follow up with the management to ensure that my concerns are being taken seriously and that appropriate actions are being taken to address the issues raised.‬
كُتب بتاريخ 17 فبراير 2024
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Fezz1954
‪Swadlincote‬, UK275 مساهمة
4.0 من 5 دوائر
العائلة • ‪نوفمبر 2023‬
‪Pleanty of parking. Easy disabled access. Took the grand children. They enjoyed beating granddad. It was after school and was very quiet.

Went to eat afterwards. Even though it was early evening, about 5pm, they were out of somethings.
The food took a long time to arrive, the pizza had a thin base and the base was burnt. The burger was OK.

Will probably go again but eat else where.‬
كُتب بتاريخ 29 نوفمبر 2023
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Sophia A
مساهمة
5.0 من 5 دوائر
العائلة • ‪نوفمبر 2023‬
‪Felt I had to write a review after seeing the negative ones on here about kids parties and it made me a bit nervous about the one we had booked - I needn't have worried, it was absolutely fantastic. All the kids had an amazing time, the staff were wonderful. There were quite a few parties happening at the same time but it was really well organised, with even a dance and balloon swords. Felt like really good value and we had a very happy birthday boy. We had 8 kids with 4 on each lane and that felt about right, as they weren't waiting too long between goes and the food gets brought to the kids on the lanes so that was just about enough space. Thank you for a great party!‬
كُتب بتاريخ 13 نوفمبر 2023
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Gary
مساهمتيْن
5.0 من 5 دوائر
‪مارس 2023‬
‪James was amazing. He was fantastic! Can't say enough nice things about the guy. Looked after us, and sorted an issue we had.‬
كُتب بتاريخ 14 مارس 2023
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Emily
مساهمة
2.0 من 5 دوائر
العائلة • ‪فبراير 2023‬
‪Awful customer service, had to wait ten minutes whilst a woman behind the desk just stood there attending to people that had just arrived. When we finally spoke to her she ignored our questions of where did it say to line up here, as we had been told by another employee to wait in a different queue. When we got onto the bowling it was time limited very strictly, and cut the game of if you didn’t finish quickly enough!‬
كُتب بتاريخ 14 فبراير 2023
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Dave T
‪Southwell‬, UKمساهمتيْن
1.0 من 5 دوائر
‪أكتوبر 2022‬
‪or the Laser Tag parties, I would avoid at every cost.

We had a party back in October and from the very start was a disaster. Upon arrival, despite arriving on the agreed time, we were told to go and wait in a side room and await a member of staff. 30mins later with 14x bored 9yrs children and many trips to reception, I walked to the laser tag to ask the staff there who asked to wait in the corridor for another 15mins.

Eventually we got started, the room had not been cleared from the last party, the member staff proceeded to tell the children he was ill and nearly passed out twice and after a short pre-brief, sent them in and then sat in the corner of the room leaving myself and wife to clear up.

During the game, half the children came back with guns not working, but it was left to myself and my wife to find new guns and put the others back on charge.

After the game we went down stairs to be told that despite already being 45mins late, there would be a further 30mins delay on the food. After much chasing this end up being 40mins, and by the time the food arrived, the parents had come to collect the children. To top it all off, they managed to miss 1 child completely on the food.

We complained to the manager who explained that they were short staff but any complaints would need to go to HQ. After chasing for 2mths we had an offer another laser tag game for the children, which given the location and the logistics of sorting 14 children was not practical, and we instead asked for a partial or full refund. We are now in early January and despite chasing many times for a response, we have heard no more.

Annoyingly you pay a premium for a party like this to take away stress as parents, but it was anything but.

Although I accept they were short staffed, you have to prebook the parties so no how many people to expect so would expect better planning. Plus the appalling after care service would mean I would never use nay TEN PIN again, as clearly the customer is not the priority.

Very disappointing.‬
كُتب بتاريخ 11 يناير 2023
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jenny f
مساهمة
1.0 من 5 دوائر
‪يناير 2023‬
‪complete disappointment!
Booked a childs birthday party after reading the package online then popping into my local branch(Nottingham), speaking to the lady on reception party sounded brill, I would be able to enjoy my sons party or so I though.... This was NOT the case.
we arrived for the party expecting to have a party host, kicking things off with the conga and chacha slide, a menu list to fill out of the childrens meal request,
in reality we got NO party host, No conga, balloons and juice still being put out 10-15mins into the parties,no menu...
when questioned on things I was told there would be a host at timed intervals and conga would take place at 10:30, the meal was pizza only, again when questioned about pizza choice I had to do all the work going to reception to inform only to hear the kitchen say they were about to bring our food out.... We hadn't chosen our pizza flavor and the birthday boy and his brother are DIARY ALLERGIC... pizza for them I really dont think so!! There was no apology, no conga no anything.
Did not feel like a party at all, Ispent 90% of the party time chasing the staff for different things.
Got home to find there was no jersery in the party bag as advised, bars of chocolate for the guests (but we didnt get told this so the chocolate came home) and the free return voucher is out of date.
Absolute joke!‬
كُتب بتاريخ 8 يناير 2023
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petedp
‪Nottingham‬, UK12 مساهمة
1.0 من 5 دوائر
العائلة • ‪نوفمبر 2022‬
‪Bowling games great……. Ordered food, only half delivered !! Never received other part - ended kids party having a re fund !!! Spoilt night all round !‬
كُتب بتاريخ 1 نوفمبر 2022
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Dominic S
مساهمة
2.0 من 5 دوائر
العائلة • ‪أكتوبر 2022‬
‪The burgers were barely warm and the chips were inedible. The bowling was very good but it still deserves 2 stars max.‬
كُتب بتاريخ 29 أكتوبر 2022
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تعليقات حول ‪Ten Pin Bowling‬ - ‪Nottingham‬, إنجلترا - Tripadvisor

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