‪Kingsmead Leisure Centre‬
‪06:00 ص - 10:00 م‬
الاثنين
06:00 ص - 10:00 م
الثلاثاء
06:00 ص - 10:00 م
الأربعاء
06:00 ص - 10:00 م
الخميس
06:00 ص - 10:00 م
الجمعة
06:00 ص - 10:00 م
السبت
08:00 ص - 05:30 م
الأحد
08:00 ص - 07:00 م
المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
293 على بُعد 5 كيلومترات

3.0
3.0 من 5 دوائر28 تعليق
ممتاز
‪4‬
جيد جدًا
‪8‬
متوسط
‪4‬
سيئ
‪5‬
سيئ جدًا
‪7‬

Amy J
‪Chartham‬, UK30 مساهمة
1.0 من 5 دوائر
العائلة • ‪فبراير 2023‬
‪Went today for a family swim with our (nearly) 2 year old- we normally go to Herons Herne Bay but due to the boiler breaking we couldn’t - so decided to go to Kingsmead which is more local to us. We booked for a family swim-
Arrived- the outside of the building is DISGUSTING-
Covered in pigeon poo (and not just a little bit)
And doesn’t look like it’s seen soap and water for a VERY long time. Had to queue to get in- that was fine. The receptionist was polite enough,
Went through to the changing rooms- only about 4 family changing rooms which were all engaged, changing rooms with no doors on, smelt of mould & just general Dirt- was incredibly dirty the changing rooms- Muddy and just a lot of excess wAter .. wanted you to take your shoes off as soon as you got in- well I wasn’t going too. Glad our little boy had swimming shoes- the pools were just basic. Nothing for any of the children to do- yes a few floats but looked like rats had eaten the ends/ edges.. the life guards looked completely interested in their jobs/ roles (not!)
Asked if I could have a look at the beach pool & the response I got was ‘Na it’s closed- can you not read’ this got my back up & in my opinion was an unnecessary response .. of course if I am going to pay money I want to see what I would be paying for. The lifeguards were rude and disinterested to be there.

The whole place needs a massive face lift, that includes the majority of the staff & a blooming good deep clean.

I will not be going back there on my own or with my family. NEVER‬
كُتب بتاريخ 11 فبراير 2023
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1.0 من 5 دوائر
‪أكتوبر 2021‬
‪This rate relates to their rude customer service. I was treated very rudely at the reception regarding my enquiry about the membership. The response is prolonged, and I cannot book the classes I want to attend while they still charge my membership fee!! Furthermore, my son is waiting for my ability to book my gym session going with him. Due to the slow response to my inquiry, which prevents me from booking online, my son's membership fee has been taken for Sep & Oct without using the facility! I do not judge one person to represent the whole leisure centre; however, encountering a 'rude' receptionist does degrade the image/value of the entire leisure centre. Consequent e-mail response has also been taking time while I pay memberships fees for myself and my son. I feel it is just unfair.‬
كُتب بتاريخ 24 أكتوبر 2021
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victoria h
29 مساهمة
1.0 من 5 دوائر
العائلة • ‪أغسطس 2021‬
‪The entire building needs cleaning and repair
Staff need retraining in customer service and general all round management.

Our first visit to kings mead for a family swim. On arrival we had to pay and display in the car park with no pre-warning on the website which is another few pounds after paying £20 for X3 people to swim for 50 mins.

The outside of the building is absolutely disgusting unwelcoming and unhygienic with pigeon muck everywhere wouldn't have bothered us that much if we had to just walk straight in to the building but you have to queue up outside rain or shine to wait for your time slot. Not sure why when there is a huge reception area in which you can quite easily still socially distance. The staff looked uninterested didn't explain anything.

When we went through to reception at our time slot the lady behind the desk just stared at us. I asked what she needed and she rudely laughed and said 'erm your name would help'.

I was so shocked and didn't no what to say. There was no direction from anyone regarding how or what to do with changing and how to enter the pool.

The changing areas smelt of mould and urine dirty and broken tiles on the floor and walls. No one visually cleaning mopping near the mats shower areas or changing zones.

When we got into the pool. We asked where the family pool was and got told it was closed and the lifeguard didn't know how long for but it has been broken for 18 months ? So why didn't anyone tell us and why am I paying for a family swim with 3 pools when this not the case and not notified when pre booking.

The lifeguards looked so miserable and uninterested. No interaction with customers. Other than don't go past this point don't jump in don't climb on float next to the side don't get to close to other people?? I'm in a swimming pool ....

We were told we could not use snorkel shaped eye masks incase I needed to be resuscitated and the lifeguard couldn't pinch my nose to give rescue breaths. Ive never heard so much nonsense in my life and for starters I would not be trusting anyone in the building to perform resuscitation on anyone.

Never again.‬
كُتب بتاريخ 20 أغسطس 2021
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SAM A
مساهمة
1.0 من 5 دوائر
العائلة • ‪أغسطس 2021‬
‪Toilets were disgusting!!! Human waste all over seats., customer service diabolical., very eager to blow whistles at children enjoying them self’s safely., didn’t get full hour slot as they keep the clocks out of time so nobody can tell the correct time. Not cheap at all.,,, lady on phone who we booked with told me she would book us in this time as a favour but we had to do it online. The girl a few days before told us to ring and book. Appalling!!! Go to a difrent pool.!!!!!!!!!‬
كُتب بتاريخ 10 أغسطس 2021
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Alix C
‪Canterbury‬, UK24 مساهمة
2.0 من 5 دوائر
‪مارس 2021‬
‪No way of contacting the pool. App doesn't work, despite my childre having membership. Website takes you to another provider - 'Fusion' - where login is also seemingly impossible. No one answers the phone, or returns messages. Finally emailed and had an 'out of office' bounce back saying the membership person was on leave and that the email wasn't being monitored!!

So sad as I want to support our leisure centres after the pandemic but simply cannot book via any of the methods advised. Website, app, customer service is all terrible. The pool itself is pretty old fashioned and not the cleanest but its large and often empty so plenty of space. Don't expect any decent food or coffee at the 'cafe' either, all overpriced and full of plastic - a bit like you'd get on a train or similar.‬
كُتب بتاريخ 29 مارس 2021
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Jane D
‪Canterbury‬, UK4 مساهمات
5.0 من 5 دوائر
‪مارس 2020‬
‪Pool is great, staff are friendly, yes the changing reooms need updating but the showers work and there are enough cubicles to get changed in. No one spends time after they get out of the pool but why would we. I love it suits me fine.‬
كُتب بتاريخ 17 مارس 2020
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Michelle V
‪Wingham‬, UK63 مساهمة
2.0 من 5 دوائر
العائلة • ‪أكتوبر 2019‬
‪Our Children have been having lessons for a month now so thought we'd join then and have a swim. The pool and staff are very nice. But the changing cubicles are awful. Lots missing doors and locks. Don't look upwards as the sight is shocking, full of dust and Cobwebs. Needs a clean desperately. In fact the whole place needs a good clean and overhaul. ‬
كُتب بتاريخ 9 أكتوبر 2019
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Arsenalfan 101
مساهمة
1.0 من 5 دوائر
الأصدقاء • ‪سبتمبر 2019‬
‪On my visit with my friends we first got greeted by this foul women who had really smelly breath and breathed all over us. Then she snatched my credit card out of my hand and didn’t know how to pay the overpriced payment to get into ‬
كُتب بتاريخ 6 أكتوبر 2019
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tickers24
‪Folkestone‬, UK635 مساهمة
3.0 من 5 دوائر
العائلة • ‪يناير 2019‬
‪The gala is fantastic the pool area great, no probs here... Their is no free WiFi which by today standards is very poor.... There is nowhere to eat your own food other than in the sweltering gallery... Not impressed with the lack of seating asking the centre.. Staff obviously very un accomodating on these matters.... TBF who wants to pay sky high cafe prices..... think I leave it there..‬
كُتب بتاريخ 6 يناير 2019
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Josh Thompson
‪Canterbury‬, UK5 مساهمات
1.0 من 5 دوائر
العائلة • ‪سبتمبر 2018‬
‪I've been multiple times before and every time I have been I have noticed that the facilities are disgusting! Hair in the vents, bogeys and snot on the wall, and the showers smell like pee! Also, as you walk into the building you will have a nice member of staff greet you and you think 'oh it's not that bad' and then another stony faced woman sticks her arm out for your card, scans it, and then continues to look miserable. The pools aren't even that great either, once I cut my foot on a rock that was in the pool. All that I want to say is that you want to have a good swimming experience, then I suggest that you pay a little extra to go to a more professional place like JW fitness of something‬
كُتب بتاريخ 10 أكتوبر 2018
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