Spa 6
Spa 6
4.1
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المنطقة
العنوان
تواصَل مباشرة
أفضل الأماكن القريبة
المطاعم
44 على بُعد 5 كيلومترات
معالم الجذب
51 على بُعد 10 كيلومترات
4.1
248 تعليق
ممتاز
142
جيد جدًا
43
متوسط
33
سيئ
14
سيئ جدًا
16
Just Saying
لندن, UK42 مساهمة
زوجان • فبراير 2025
Booked a Spa day as an anniversary treat. Staff really polite on booking and explained our day, 2 treatment's and afternoon tea. Sounded wonderful, so booked.
On arrival we where given towels that we would not use on the dog and robes that where well past their use by date. On going into change the lockers require a pound coin, which I did not have. Back to reception. They have not plastic tokens they can lend you but can sell you a metal disk for 3.50, but they cant lend it to you for the morning.
So back to changing room, which was big enough but to be honest could do with a proper deep clean, as shower walls and floor had years of accumulated dirt and limescale on them. Into main pool and sauna area, two lounger's and two hot beds all in use, so garden rattan chair, less cushion, it was.
Sauna and steam rooms very nice and lots of room.
Onto massage in treatment area, staff where great, area was calm and relaxing and the treatment very nice...Big well done.
Back to the pool for an hour, family with kids have arrived so not relaxing but they where having fun and the loungers where free ! But right under a air ventilation pipe so freezing cold air direct onto you in the corner.
Back to Sauna then final treatment, flotation room. Again staff great, treatment very nice and relaxing as expected.
Afternoon tea in the restaurant to finish the day was very nice. So all in all an experience and a treat, but the place in need of some new towels and robes, a deep clean of changing rooms and some tokens provided for the lockers would really have made this a far better day for not much investment.
Thanks to the staff though they where nice, now management team chat with your finance team and do your part to make it better please.
On arrival we where given towels that we would not use on the dog and robes that where well past their use by date. On going into change the lockers require a pound coin, which I did not have. Back to reception. They have not plastic tokens they can lend you but can sell you a metal disk for 3.50, but they cant lend it to you for the morning.
So back to changing room, which was big enough but to be honest could do with a proper deep clean, as shower walls and floor had years of accumulated dirt and limescale on them. Into main pool and sauna area, two lounger's and two hot beds all in use, so garden rattan chair, less cushion, it was.
Sauna and steam rooms very nice and lots of room.
Onto massage in treatment area, staff where great, area was calm and relaxing and the treatment very nice...Big well done.
Back to the pool for an hour, family with kids have arrived so not relaxing but they where having fun and the loungers where free ! But right under a air ventilation pipe so freezing cold air direct onto you in the corner.
Back to Sauna then final treatment, flotation room. Again staff great, treatment very nice and relaxing as expected.
Afternoon tea in the restaurant to finish the day was very nice. So all in all an experience and a treat, but the place in need of some new towels and robes, a deep clean of changing rooms and some tokens provided for the lockers would really have made this a far better day for not much investment.
Thanks to the staff though they where nice, now management team chat with your finance team and do your part to make it better please.
كُتب بتاريخ 14 فبراير 2025
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Heather D
مساهمتيْن
العائلة • يناير 2025
I had a lovely full body massage from Jen on Thursday for my birthday. The experience in the spa from the team was fabulous and we shall be back again soon .
كُتب بتاريخ 4 يناير 2025
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kg1723
Worcestershire, United Kingdom18 مساهمة
العائلة • ديسمبر 2024
We went for a spa day complete with treatments and from the moment we arrived nothing was too much trouble. Every staff member we met were polite, professional and naturally genuine in their excellent customer service skills. The environment is lovely and the treatments perfectly pitched for a days relaxation. Afternoon tea was plentiful and fresh and we even had enough to bring treats home. At every turn we were greeted with a smile and the balance of attentiveness was perfect. We look forward to returning soon and thanks to a great team for enhancing our visit.
كُتب بتاريخ 30 ديسمبر 2024
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Eileen E
مساهمة
زوجان • نوفمبر 2024
We got bought access to the spa facilities and an afternoon tea as a birthday present. We had such a wonderful time we were very well looked after by Louise. Ben who took the booking made a note that it was a birthday celebration and so we were made to feel very special. Everyone at the hotel was so lovely and welcoming. The man on the bar who's name we didn't get was fantastic and ensured we had a lovely afternoon tea. Overall a great experience.
كُتب بتاريخ 17 نوفمبر 2024
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Elena Liquete
باث, UK207 مساهمات
I am moving abroad soon and wanted to spend some quality time with my daughter, so I booked a spa day for us. Early on the day we were scheduled to go, my daughter had a voicemail message to say that one of her treatments had to be cancelled or rescheduled because of staff sickness and to call to make the arrangements. We phoned about 10 times and left multiple messages but did not manage to speak with anyone. Although we live more than 1 hour away, we were concerned that we would lose the booking if we didn't turn up so we went anyway. On arrival, everything seemed fine, and nobody mentioned any problems with our booking. But when I came out of one of the treatments, I found my daughter had been waiting all that time and that her massage was not available. They were very apologetic but there was nothing they could do. They day would have been ruined had it not been thanks to Melissa's persistence. She kept exploring options and coming back to us until, later on in the day, my daughter was able to have a massage and Melissa also offered us a free Rasul Ritual. We ended up having a lovely time and making great memories.
Melissa's attitude showed the difference between staff who do what they have to do, and staff who really take their jobs seriously and want to make a difference.
Melissa's attitude showed the difference between staff who do what they have to do, and staff who really take their jobs seriously and want to make a difference.
كُتب بتاريخ 10 أكتوبر 2024
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Diane F
بريستول, UK130 مساهمة
Tried to book a day at the spa having seen it advertised on their restaurant doors £80 for a spa day with high tea, use of pool, sauna and spa. 20 min hot stone massage. Sounds great yes! Went in and booked for the next day : Thursday 12th Sep 2024. Advised by the receptionist you will get email confirmation. 2 hours later no email. I rang the Spa to be spoken to appallingly by some girl who answered the phone to be told ‘we’re busy’ and ‘ we’ll get round to the email’ basically why pick up the phone if you have NO intention of helping the person on the other end of the line? I asked her for her name to which she said ‘no Thankyou’ and put the phone down on me! What? How rude! What appalling service is this for a De Vere Hotel? I emailed straight back - please cancel our Spa days. Do NOT book here totally rude and badly trained staff.
كُتب بتاريخ 15 سبتمبر 2024
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Gaynor S
سوليهال, UK496 مساهمة
العائلة • أغسطس 2024
Excellent Spa,well laid out, lots of options of treatment, lovely staff, small but nice relaxation room, for resting, after treatment.
I had Libby, who did a really lovely hot stone backmassage.
If you have any treatment, then you are entitled to use the pool and facilites, free of charge, [pool, suana, hot beds, steam room etc.]
Dressing gowns and towels supplied free.
Would definitely recommend.
I had Libby, who did a really lovely hot stone backmassage.
If you have any treatment, then you are entitled to use the pool and facilites, free of charge, [pool, suana, hot beds, steam room etc.]
Dressing gowns and towels supplied free.
Would definitely recommend.
كُتب بتاريخ 1 سبتمبر 2024
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Sandra C
4 مساهمات
بمفردك • أغسطس 2024
Went for a neck and back massage and it was so relaxing and my therapist (sweetlena) was so lovely and professional afterwards all the tension in my shoulder seem to go and my skin felt lovely would definetly reckonmed
كُتب بتاريخ 31 أغسطس 2024
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Phillip S
مساهمة
زوجان • أبريل 2024
Very nice and relaxing experience with attentive and welcoming staff. Would recommend to anyone to come and enjoy the experience.
كُتب بتاريخ 21 أبريل 2024
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Lisa P
6 مساهمات
العائلة • مارس 2024
Fantastic service as always. Staff always friendly and had a very very good massage with Jen. Felt like I had had a MOT. Just amazing.
Never disappoints!
Never disappoints!
كُتب بتاريخ 15 مارس 2024
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